Customer services very helpful. Delivery was an issue.
I placed the order with the knowledge that next day delivery was an option. I thought that would be an extra charge but to my surprise l...
자세히 읽기
Sophie
Heater Shop
3 months ago
Thank you for sharing your experience. We understand how inconvenient a delivery issue can be, and we’re sorry that this was the case for you. We continually review our courier partnerships to ensure reliability, and your feedback plays an important role in that process. We’re looking into this issue internally and with the courier to help prevent it from happening again.
제품 리뷰
Sophie
Heater Shop
3 months ago
Thank you for taking the time to leave a review on your new item.
If you do wish to add on the WiFi App module, this is an extra product that is available and can be added on at any time. Our sales team can assist if you wish to purchase this at any time.
Easy to order, delivered on schedule. It was easy to speak to someone about the need to obtain spare parts but to date I have not been given any advice as to where the parts can be obtained.
Sophie
Heater Shop
3 months ago
Thank you for taking the time to leave us a review.
We do sell the spare cartridges and filters for the unit on our website. If you require any assistance with which model is required, our sales team would be happy to help.
제품 리뷰
Sophie
Heater Shop
3 months ago
Thank you for taking the time to leave us a review.
We do sell the spare cartridges and filters for the unit on our website. If you require any assistance with which model is required, our sales team would be happy to help.
Absolutely fantastic from Heater Shop, Champagne was amazing and how she dealt with my courier issues and delayed product.
Sophie
Heater Shop
3 months ago
Thank you for your detailed and kind review – we’re so pleased that our team could assist you and that you’re happy with your purchase. We always aim to make each experience a positive one, and it’s great to know we succeeded.
제품 리뷰
Sophie
Heater Shop
3 months ago
Thank you for your detailed and kind review – we’re so pleased that our team could assist you and that you’re happy with your purchase. We always aim to make each experience a positive one, and it’s great to know we succeeded.
Excellent and informative. Delivery timeslot so accurate.
Sophie
Heater Shop
3 months ago
Many thanks for the lovely review – We're happy to hear everything met your expectations.
제품 리뷰
Sophie
Heater Shop
3 months ago
Many thanks for the lovely review – We're happy to hear everything met your expectations.
구매일: 28/05/2026
0
공유
AW
Alan Weller
Feefo 인증됨
GBR
3 months ago
Heater Shop에 대한 Alan Weller의 의견:
Delivery took ages to arrive
Sophie
Heater Shop
3 months ago
Thank you for your feedback. We're sorry to hear you were unhappy with the delivery time.
Having reviewed your order, it was dispatched on Friday 29th May and delivered on Monday 1st June using our standard 'next working day' delivery service. This was delivered within the expected timeframe.
We appreciate your comments and are always looking for ways to improve our customers' experience.
제품 리뷰
Sophie
Heater Shop
3 months ago
Thank you for taking the time to leave a 4 star product review.
Heater Shop specialise in supplying premium electric heating solutions, including high efficiency Elnur, Haverland & Rointe electric radiators and electric towel rails. We offer free next day delivery to mainland UK, free design service including accurate heat loss calculations and a price match policy - we won't be beaten on price.
Heater Shop specialise in supplying premium electric heating solutions, including high efficiency Elnur, Haverland & Rointe electric radiators and electric towel rails. We offer free next day delivery to mainland UK, free design service including accurate heat loss calculations and a price match policy - we won't be beaten on price.