Ordered on Friday, delivered on Monday - brilliant service.
Heater Shop
Heater Shop
10 years ago
Thank you for your great review and pointing out our quick and efficient service.
With regard to the Elnur not being supplied with a wire flex, this is due to storage heaters being subject to a different installation method than, for example a panel heater or radiator. The connection cable must be hard wired via a 20A D/P isolation switch and must use heat resistant cable. These products are for installation by competent engineers and should not be installed using a plug or on to an existing ring main but on to a dedicated circuit from the consumer unit with the correctly rated MCB.
We have added a Frequently Asked Question since your review to make any other potential customers aware of this. We value all of our feedback as it helps us to improve our website and the information that we are able to give our customers.
Tracey Morgan
Customer Service Manager
Not received, will be contacting Monday. Very disappointed, 7 month old baby and cold house. Had to stay with relatives and and rearrange fitting. Not satisfied at all, unable to contact anyone on...
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Heater Shop
Heater Shop
10 years ago
Many Thanks for your feedback, prior to this message we were unaware that you have not received your order, we are open from 7.30am to 5.30pm 5 days a week and will of course respond to out of hrs emails as soon as we are able, normally within 3-4hrs of opening. I will of course investigate your order and let you know the full and complete situation.
Customer Service Manager
Paul Frost
Thank you for your positive comments.
Please contact us again if you need any further help or assistance in the future.
Hannah Boother
Customer Service Manager
Spot on. Delivered when they said that they would. Packaging good, no faults. This is our second order from them and their service seems consistent.
Heater Shop
Heater Shop
10 years ago
Thank you for your great comments.
We appreciate your repeat custom and value it very much.
We look forward to any future help that we may be able to offer you.
Hannah Boother
Customer Service Manager
Thank you very much for your feedback. The Haverland RCTT is certainly a great choice as an alternative to storage heaters.
Tracey Morgan
Customer Service Manager
Heater Shop specialise in supplying premium electric heating solutions, including high efficiency Elnur, Haverland & Rointe electric radiators and electric towel rails. We offer free next day delivery to mainland UK, free design service including accurate heat loss calculations and a price match policy - we won't be beaten on price.
Heater Shop specialise in supplying premium electric heating solutions, including high efficiency Elnur, Haverland & Rointe electric radiators and electric towel rails. We offer free next day delivery to mainland UK, free design service including accurate heat loss calculations and a price match policy - we won't be beaten on price.