Attractive boxes supplied as well as bags if jewellery is for presents. Fast free and well packed delivery service. No quibble if anything needs to be returned
Very good, contacted the customer service team about an item I had bought which had a slight fault, returned item & it was exchanged for a perfect one so very happy.
Brilliant, they couldn't help me enough with this replacement. Previous order wasn't really what I expected. They replaced it immediately and responded promptly to my emails.
I've shopped with the company for years and never previously had an issue. On this occasion I was sent the wrong size for a ring. The links didn't work properly in my email for the return but I was...
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Agnes
Hot Diamonds
1 year ago
Good Morning,
Thank you for taking the time to leave your review and I am so sorry that you have received the incorrect size and had trouble arranging the return. I can see that we have processed your return and a replacement was sent to you on the 19th February.
Apologies for the inconvenience caused.
With kind regards
Agnes
신뢰할 수 있는 고객
1 year ago
Hi Agnes, replacement ring now received and it's perfect, thanks :)
