The sales service was good but struggling to find returns info.
Agnes
Hot Diamonds
1 month ago
Good morning,
Thank you for taking the time to post your review and I am truly very sorry to hear how disappointed you are with your purchase and that the catch on the necklace does not work. I apologize that there was no measurements on the website for the Innocence Cuff Bangle- we will work on fixing this issue.
Our returns instructions can be found on the delivery note and on the website under the 'Delivery and Returns'. A member of our customer service team has already emailed you the returns instructions this morning but if you have any questions at all, please do let us know. As soon as the items arrive back with our team, we will process a full refund for you straight away.
I apologize sincerely for all the disappointment and inconvenience caused.
With kind regards
Agnes
I sent an e-mail as I couldn’t find the 33mm coin holder on the website. They personally responded straight away with a link to the one I wanted. So was able to place my order quickly.
제품 리뷰
구매일: 12/03/2026
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
2 months ago
good
제품 리뷰
구매일: 05/03/2026
0
공유
HE
Helen
Feefo 인증됨
GBR
2 months ago
Hot Diamonds에 대한 Helen의 의견:
Excellent easy website with great offers and super quick delivery. Emails confirmed my purchase and delivery immediately
