Item was delivered very quickly. I was kept well informed of the progress of expected delivery.
The wrong item came though as the website is misleading and wrong.
Agnes
Hot Diamonds
5 years ago
Dear Customer,
Thank you for your review. I am really sorry that our website was incorrect, we will make sure this is now changed. We have just sent you an email as we would would love to make it right for you.
I really hope that we can find a solution for you.
Please accept our sincere apologies for all the inconvenience caused.
With kind Regards,
Agnes
I had ordered a necklace express delivery, hot diamonds sent it promptly but we're let down by royal mail. They immediately refunded my postage even though not their fault. Will definitely use them...
