Item was packaged and delivered expertly as always but I had to return it so I will see how long my refund takes
제품 리뷰
Agnes
Hot Diamonds
11 months ago
Good morning,
Thank you for your review. I am so sorry to hear you were disappointed with your purchase. We try to use a mixture of still life and model images online to best reflect the jewellery, unfortunately we do not have the model image for this particular pendant. Your refund has already been processed.Please accept our apologies for the inconvenience and disappointment caused.
Kind Regards
Agnes
Outstanding service with fabulous customer service.
Agnes explored many options to provide the best result possible, and kept in contact until the problem had been resolved.
fab service with really quick delivery
responsive to customer enquiries and really helpful
Gifts arrive nicely packaged with really lovely quality presentation boxes.
Hot diamonds despatch and delivery service is first class, I always receive my orders within 48hrs! Always exquisitely packed, and supply gift packaging too!!
Good morning,
Thank you for taking the time to leave your review and I am really sorry that there are kinks in the chain. A member of our customer service team will be in touch with you to arrange a new chain to be sent as soon as possible.
Please accept our apologies for the disappointment and inconvenience caused.
Kind Regards
Agnes
