Have not received any of the items and being asked for a review already!!!
Adryan Cresswell
Hot Diamonds
4 years ago
Dear valued customer,
We are so sorry that you have been asked for a review before we dispatched your order! We are looking into why you were sent a review invitation before receipt of goods and will correct this issue. As you will have seen on our website, we closed our warehouse from 24th December to 4th January to give our staff a well-earned rest and to facilitate them spending time with their families over Christmas. We are now back to our usual ‘same day dispatch’ service.
Our customer services team will be in contact with you directly as we want to make sure you are 100% happy with everything. Your order was dispatched yesterday and is out for delivery today. We really hope you love the jewels!
Kind regards,
Adryan.
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4 years ago
Thankyou for your response, items have now arrived, they are lovely with gift bags and box included..... Thankyou
Excellent customer service, I ordered this item for my daughter’s birthday, it arrived on the day that I was advised it would arrive, it arrived beautifully packaged, is lovely box and gift bag,...
Brilliant service ! Speedy delivery and superb quality charm that I bought to add to my Hot Diamonds bracelet. Such a well-made piece, i'm thrilled with it. I have shopped with you before and I...
No communication given to me re my order. Although payment has been taken from my account. I have sent an email asking about me order still no communication. Items have not been received so will be...
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Adryan Cresswell
Hot Diamonds
4 years ago
Dear valued customer,
We would like to sincerely apologise for the lack of communication when you placed your order on Christmas Day. We did place prominent messages on our website explaining that we were giving our staff a well-earned break over the Christmas period so they could spend time with their families after what was a very busy November and December for them, and that all orders placed after 24th December would be dispatched on 4th January, but we fully understand that sometimes these messages may not be seen. We are now back to our usual ‘same day dispatch’!
Your order was dispatched on 4th January and is out for delivery today. We hope you love the jewellery and presentation! Our customer services team will be in contact with you directly as we want to make sure you are 100% happy with everything once your order is received.
Kind regards,
Adryan.
