The pendant arrived very quickly and was beautifully packaged. It was a great price in the outlet. I was so pleased I ordered another two items but as they haven't arrived yet I can't comment on them.
Incorrect Item sent, ordered a gold necklace and was sent a silver one. This should have been for a present for my daughter. Not only did I have the hassle of returning it, but also up to 2 weeks for...
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Kirsty
Hot Diamonds
4 years ago
Good Afternoon,
Thank you for your review. I am so sorry to hear about the disappointment with your pendant. We try and process refunds as quickly as possible but during extremely busy times this can take a little longer. A member of the customer services team will be in contact shortly as we would really like to make this right for you. Sincere apologies again for the inconvenience caused. Kind Regards, Kirsty
Everything was perfect. From the ease of using the website, to being able to choose payment options and delivery options to the quality of the packaging and the beautiful presentation box. The...
Nothing yet received and no communication to say when it will be delivered
Kirsty
Hot Diamonds
4 years ago
Good Afternoon,
Thank you for your feedback. We are so sorry your order has taken a little longer to arrive and you have not received an e-mail with dispatch information. A member of the customer services team will be in touch to provide you with the tracking and to make this right for you. Many apologies again for any inconvenience caused. Kind Regards, Kirsty
구매일: 16/03/2022
0
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LS
Lorraine Smith
Feefo 인증됨
4 years ago
Hot Diamonds에 대한 Lorraine Smith의 의견:
Very good service 👏 ordering and getting the item delivered was very easy.
