NO COMMUNICATIONS WHATSOEVER
“We're busy wrapping and packing your order so you will receive a further email when we have passed it over to our carriers to be delivered to you”
No email sent and...
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Kirsty
Hot Diamonds
4 years ago
Good Afternoon,
Thank you for your feedback. Many apologies that you didn’t receive the dispatch e-mail with tracking information and that a card wasn’t left by our courier with delivery information. We are so sorry but we can’t seem to find any messages from yourself to our customer services team, a member of our team will be in touch to make this right for you. Apologies again for the inconvenience caused. Kind Regards, Kirsty
신뢰할 수 있는 고객
4 years ago
Thanks for getting back in touch and your generous actions to put things right.
Hot Diamonds are beautiful and I now feel happy to order from you again in the future.
Confidence restored.
I purchased during a sale. The x2 pairs of earrings I bought were good value & ideal for gifts.
My only criticism is with the delivery. I was out when delivered, instead of trying to redeliver...
