Good morning,
Thank you for taking the time to leave a review. I’m very sorry to hear that the ring is too small, and I completely understand how disappointing that must be.
I’ve checked your order and can see that the ring was ordered in a letter size L, which refers to the UK ring size rather than “Large.” The word large in the product name relates to the ring’s design, as this style is also available in a thinner version. I truly appreciate how this could have caused confusion, and I’m very sorry that the sizing information was not clearer on our website.
You are, of course, more than welcome to return the ring to us for either an exchange or a full refund. A member of our customer services team will be in touch shortly to follow up and assist you further.
Please accept our sincere apologies for the confusion and any inconvenience this may have caused.
With kind regards
Agnes
Took ages to arrive and still don’t have my refund
Agnes
Hot Diamonds
8 months ago
Good morning,
Thank you very much for taking the time to leave a review, and I’m truly sorry to hear that you were disappointed with your purchase. Most of our gold jewellery is crafted from sterling silver and finished with 18ct gold plating.
We have looked into your order and can see that it was delivered to you the following day, on the 15th of February. We then received the return back with us on the 23rd. While our returns processing time can take up to 14 working days, it very rarely takes that long. I expect your refund to be processed within the next couple of days.
Thank you for your patience, and please accept our sincere apologies for any inconvenience caused.
Kindest Regards
Agnes
