Superb service .I had to phone with a query and it was dealt with by a very lovely lady who sorted everything out. Always dispatched quickly,mostly the same day as the order
Gorgeous packaging
The sales service was good but struggling to find returns info.
Agnes
Hot Diamonds
6 months ago
Good morning,
Thank you for taking the time to post your review and I am truly very sorry to hear how disappointed you are with your purchase and that the catch on the necklace does not work. I apologize that there was no measurements on the website for the Innocence Cuff Bangle- we will work on fixing this issue.
Our returns instructions can be found on the delivery note and on the website under the 'Delivery and Returns'. A member of our customer service team has already emailed you the returns instructions this morning but if you have any questions at all, please do let us know. As soon as the items arrive back with our team, we will process a full refund for you straight away.
I apologize sincerely for all the disappointment and inconvenience caused.
With kind regards
Agnes
