They worked hard on my behalf as I altered my criteria several times and delivered the best annuity quotations from multiple providers for my selection. Well done!
I was given transfer figures lower than others and then told it would cost me £150 if I did not use HL
Hargreaves Lansdown
Hargreaves Lansdown
13 years ago
Thank you for your comments. I am sorry you are disappointed with the service we provided. The fee came from the pension you were using to buy your annuity. We are usually able to beat rates quoted elsewhere but in this instance the rate had expired so we were unable to better it.
Ruth Richards, Head of Retirement
Very smooth process from start to finish.No problems as far as administration is concerned.I know HL have to make a living but I did think the commission was a little bit on the high side.
Very poor service and little communication. Left hand did not know what right hand was doing. Letters sent asking for info already sent. Certainly did not deserve whacking commision paid by insurance...
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Hargreaves Lansdown
Hargreaves Lansdown
12 years ago
Please accept my apologies for this. I have looked into the details of your case and I can see the annuity was set up within the expected time period and with you receiving an improved annuity rate from your annuity provider.
We will certainly take your comments on board to improve our service. Thank you for providing this feedback.
Ruth Richards, Head of Retirement
Hargreaves Landsdown staff were very helpfull, and answered all my questions fully in an un-biased way. A really good service that I will tell my friends about.
We’re the UK’s number 1 investment platform for private investors. For over 35 years we've helped investors save time, tax and money on their investments. Today we're trusted with more than £86 billion by 1,015,000 clients.
We’re the UK’s number 1 investment platform for private investors. For over 35 years we've helped investors save time, tax and money on their investments. Today we're trusted with more than £86 billion by 1,015,000 clients.