Was not made clear at time of biking that no luggage was included with the fight, on phoning customer service they pretty much said it was my own fault and would do nothing to help, would not use...
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Mavyreen
Globehunters
7 years ago
We are sorry to hear you had an unsatisfactory experience with Globehunters and we regret any inconveniences this issue might have brought to you.
Our website picks up the best available fares available through the airline fare distribution system. The airline system broadcasted a 'hand baggage only' fare for your booking, which was picked and booked for your reservation.
With regards to the booking you have made, we always show baggage-related information on our website under the tab “More information”. If the passenger has not seen the information on the website, we send the confirmation email with the attached Itinerary under the title “Meal and Luggage”.
Unfortunately, some airlines do not allow us to add luggage in a booking once it had been processed. We apologise as we could not help you at that time.
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Trusted Customer
Feefo 인증됨
7 years ago
Globehunters에 대한 Trusted Customer의 의견:
Great service
I made an error in my booking which Globehunters picked up, called me and corrected before actually booking the flights, had I have booked the flights directly with the airline I would have been...
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Mavyreen
Globehunters
6 years ago
Thanks for your five-star rating and review. We really appreciate your feedback! Hope to service your flight needs again in the future!
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Feefo 인증됨
7 years ago
Would recommend
Great price for quality flights to the US and back. Received confirmation and tickets within the expected timescale. Would use again
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Trusted Customer
Feefo 인증됨
7 years ago
Globehunters에 대한 Trusted Customer의 의견:
It was very easy to book and l received a call from them regarding luggage.
Mavyreen
Globehunters
6 years ago
Thanks for your five-star rating and review. We really appreciate your feedback! Hope to service your flight needs again in the future!
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TC
Trusted Customer
Feefo 인증됨
7 years ago
Globehunters에 대한 Trusted Customer의 의견:
Great value for money. Simple and easy to talk to when it goes wrong.
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Feefo 인증됨
7 years ago
Easy to book, reliable operator
Price of flight good for a short notice booking. Response with flight details and confirmation within 1 hour of booking, everything went smoothly.
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Feefo 인증됨
7 years ago
Booking form was clear and the one question that I had was answered quickly and simply. Would use again.
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Feefo 인증됨
7 years ago
Option to purchase hold bags at time of booking would be better
The option to purchase hold bags at the time of booking the flights would have been less stressful. I don't mind paying extra for this but didn't like that I had to call up and have them added.
Mavyreen
Globehunters
7 years ago
We are very sorry to hear that you've had a less than satisfactory experience with Globehunters. We are constantly trying to improve our systems and I have passed your concern to the relevant departments in charge of website design and IT. I hope that at least we have saved you money on your flight and was satisfied with the 2-hour delivery of your tickets after confirming your booking. I want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. Kind regards, Globehunters
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TC
Trusted Customer
Feefo 인증됨
7 years ago
Globehunters에 대한 Trusted Customer의 의견:
Very good service
Very quick and easy site to use. Received confirmation of tickets within a few hours and was able to logon to British Airways site that evening to reserve seats etc.
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Feefo 인증됨
7 years ago
Does what it says on the tin.No problems.
Did the job. Had no problems. Does what it says on the tin.
