Thank you for your Feedback on the 12 Pot Gem Tray.We are sorry to hear that the tray you received was damaged, as we know this will be disappointing. We will arrange to have a replacement sent out to you. If you should have an issue like this in the future, please do call Customer Services on 0333 400 0011,Option 3, and they will be able to deal with that for you and offer advise.
