I ordered some coffee on credit, but it didn't arrive next day. When I called to query after 2 days, I was told it hadn't been delivered because we had an outstanding unpaid invoice on our account. ...
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Russell Bridge
Caffé Prima
8 years ago
Hi, your feedback is very important to us and we will review your comments and look to improve our internal processes so to make our customers experience better. We can only apologise for any inconvenience caused.
Sending a request for a review two months after the order is pretty indicative of the service I received from Garraways.
The couriers that they insist on using are hopeless - if they can't find a...
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Russell Bridge
Caffé Prima
8 years ago
Hi, thank you for your feedback. I can apologise for your past experiences but can assure you that this isn't the usual standard of customer service we pride ourselves on. We will review your comments and look to make whatever changes to our internal processes or training that is required. Hopefully you will give us a another opportunity in the future.