Service was excellent but I did ask you not to deliver on Monday as we were closed and when the delivery arrived on the Tuesday I was told that you had tried to deliver on the Monday anyway. Wasn't...
I received my order but one of the bags had split in transit. I emailed a few days ago and attached photos but have not received a reply or replacement for the damaged item.
delivery took 1 month as courier tried to deliver to wrong address. When finally arrived packages were all damaged as were some of the contents. Latest delivery had wrong items.
Russell Bridge
Caffé Prima
7 years ago
Hi Alex,
Thank you for your honest feedback, this is certainly not the level of customer service that we pride ourselves on and I can apologise that on this occasions we have failed. We will be fully investigating your comments to ensure that none of our customers experience similar problems in the future.
I had an issue on the auto order system, where it kept coming up with 3 x marshmallow flavour syrup when I only wanted 2 - on final shopping cart it said 2, but then it seems I have paid and received...