I just started to give them business. A wrong item was sent. They said I chose wrong item. Instead of taking it back and giving me the correct product they said I have to pay 15 courier fee to...
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Russell Bridge
Caffé Prima
7 years ago
Thank you for your honest feedback. As we take customer service very seriously your comments disappoint me and we will fully investigate what happened here. Should you wish to try us again please contact me at russell@garraways.com and I will supply you a discount code to use. Once again I can only apologise for your recent experience.
TC
Trusted Customer
7 years ago
So as last time I was not happy. I got a phone call few days later. They was kind enough to pick up the wrong lids and deliver the right ones. Since then I have ordered many times. I'm glad they sorted it out. I do like the prices they have. I always get my delivery straight away. I don't know why people complaining about delivery. Sometimes it can be fault of courier. I have never has a problem with delivery. That's why I leave it at that moment and get my orders next day. Thanks garraway for resolving my issues. Now you get 5 stars and more business.
I did not receive my points my order was placed on web. Ordered 13ounce cups got 50/50 when I complained they said I did order 50/50 On my invoice it did say two sleeves 13 ounce cups. Placed a...