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Feefo는 검증된 구매자만 피드백을 제공하도록 초대하기 때문에 사람들이 가짜 리뷰를 남기는 일을 피할 수 있습니다..

Freedom Insurance Services Ltd 리뷰

모두 3,259개의 리뷰 보기

신뢰할 수 있는 고객

7 years ago

I did not eventually buy the insurance as it increased from 149 to over 800 pounds after I was questioned with a follow up phone call. I am expecting a refund now for a void. Transaction

Len

Freedom Insurance Services Ltd

7 years ago

Good morning,

I am sorry that you weren't happy with the price of the policy after we made the amendments needed, to offer an explanation this would have been because the policy you purchased online had the incorrect destination and some significant medical conditions missing that would fall into our declaration. The reason why we check these points when you call us is to make sure you have appropriate cover in place, as if it was left incorrect it would be an invalid policy. Apologies once again, and if you do have any further queries you are more than welcome to call us on 01223 454 290 we are open until 5:30 today.

Kind regards, Len.

Trusted Customer

7 years ago

Freedom Insurance Services Ltd에 대한 Trusted Customer의 의견:

Good service

With my current health history, it was quite refreshing having not to give long and drawn out history of said complaints. Very Good.

Len

Freedom Insurance Services Ltd

7 years ago

Good morning,

Thank you for leaving a positive review and I am glad you found the process refreshing! All the best for your upcoming trip!

kind regards, Len.

Trusted Customer

London

7 years ago

Freedom Insurance Services Ltd에 대한 Trusted Customer의 의견:

Convenient

Easy access. I always buy on line. No to speak to an agent unless I ne

Trusted Customer

7 years ago

Freedom Insurance Services Ltd에 대한 Trusted Customer의 의견:

Travel Documents

Competitive pricing with a pre existing medical condition but to retrieve the documents after purchasing the policy is a nightmare. Have to set up an account to retrieve documents but then the e mail...

자세히 읽기

Len

Freedom Insurance Services Ltd

7 years ago

Good morning,

thank you for your compliment on our competitive pricing, however I apologise that you encountered difficulties retrieving the policy documents online. Our operations department have been made aware of this today and will certainly be looking into rectifying this and any ways we can make our processes smoother for our customers. We did receive your message and your documents were posted out yesterday so should be with you soon. Should you require any further assistance please don't hesitate to call us on 01223 454 290.

Kind regards, Len.

Trusted Customer

7 years ago

I do apologise about the feedback I first gave. I was frustrated with trying to download the documents but when reading my e mails I then saw your operations team had responded promptly and confirmed they posted the documents out.

신뢰할 수 있는 고객

7 years ago

Online screening was easy, even for my 1 in a million diagnosis. But after paying for the policy I ran into a hiccup with the policy retrieval. It just wouldn't retrieve the documents for me online,...

자세히 읽기

Len

Freedom Insurance Services Ltd

7 years ago

Good morning,

I apologise about the difficulties you encountered retrieving your policy online and I will advise our operations department to investigate the issue, however its great to hear you were able to receive the documents via email and were happy in the end. I will certainly pass on your thanks to the operator you spoke with.

Kind regards, Len.

신뢰할 수 있는 고객

7 years ago

Very efficient service and easy to use website

I made an error when taking out the policy on-line I had mt husbands pre existing medical conditions on my name and vice versa. I telephoned and explained my error, this was rectified and the amended...

자세히 읽기

Len

Freedom Insurance Services Ltd

7 years ago

Good morning,

Thank you for the compliments on the service you received and I am happy we were able to resolve any issues you encountered. Have a great trip!

Kind regards, Len.

Trusted Customer

7 years ago

Freedom Insurance Services Ltd에 대한 Trusted Customer의 의견:

Very happy with Freedom Insurance

Second time using Freedom for my holiday. Considering I have a long term illness their quotes are always good. Their website is so easy to navigate too.

Trusted Customer

7 years ago

Freedom Insurance Services Ltd에 대한 Trusted Customer의 의견:

Quick and simple online form

Quick easy and used several time !

신뢰할 수 있는 고객

7 years ago

I have used Freedom Insurance in the past and found them to be very good, and good value on their products

신뢰할 수 있는 고객

7 years ago

Great company

Really like Freedom Insurance. Find the new web site a little more difficult to navigate but easier to complete forms. Thank you

Len

Freedom Insurance Services Ltd

7 years ago

Good morning,

I'm happy to hear you found it easier to complete the quotation process this time, we will certainly take on board your feedback about the website. Hope you have a lovely trip.

Kind regards,

Len.

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