A highly experienced Sales and Lettings Agent, helping people move since 1932.
서비스
4.6
/5
5
4
3
2
1
92
22
1
3
4
122
지난 1년 간 점
모두 689개의 리뷰 보기
신뢰할 수 있는 고객
Feefo 인증됨
8 years ago
Appalling customer service
If there were an option for marking zero stars, I would. Started off great, Scott Cutbush sold the service to us. "leaders in customer service" " won awards" "not the cheapest but we're the best".
He...
자세히 읽기
Customer Relations Team
Frank Innes Estate Agents
8 years ago
Thank you for taking the time to leave your feedback. We do take all feedback such as your seriously and I would like to assure you that your comments will be forwarded onwards to the Retail performance Director for this area to address locally with the branch team.
We do always aim to provide the highest standard of customer service through all of our branches and I am sorry that on this occasion it looks like we have not. As you have opted to remain anonymous during your feedback we are unable to contact your directly about the corners you have raised, however, we would like to invite you to provide us with further details of your experience, or to discuss in more detail the issues you have highlighted at our review inbox. You can e-mail us directly at review@countrywide.co.uk. Kind regards, Scott.
0
공유
TC
Trusted Customer
Feefo 인증됨
Nottinghamshire
8 years ago
Frank Innes Estate Agents에 대한 Trusted Customer의 의견:
would not recommend to our worst enermy
They did everything wrong from day one
Incorrect sales info.
Wrong price
A total waste of time and should be reported for false information
Customer Relations Team
Frank Innes Estate Agents
8 years ago
I am sorry to hear that the service delivered to you was below the standard expected but I would like to thank you for taking the time to leave us this feedback. If you would like to go into more detail about the concerns you have raised then please email me at review@countrywide.co.uk and I will be in touch as soon as possible. Kind regards, Sarah.
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
8 years ago
Do it yourself and save cash
From start to finish they were disorganised and unhelpful. Took weeks to go live online from taking photos, sent letters cancelling the sale in error to me, my buyers and solicitors, charged wrong %,...
자세히 읽기
Customer Relations Team
Frank Innes Estate Agents
8 years ago
I am sorry to read that you were unhappy with the service you received but I would like to thank you for taking the time to leave this feedback as your comments will help us identify ways in which we can improve. If you would like to go through the issues you have raised in more detail please email me at review@countrywide.co.uk. Kind regards, Sarah.
0
공유
TC
Trusted Customer
Feefo 인증됨
Loughborough
8 years ago
Frank Innes Estate Agents에 대한 Trusted Customer의 의견:
Excellent service, very helpful and happy staff, kept me informed throughout. I would certainly recommend them to my family and friends.
Customer Relations Team
Frank Innes Estate Agents
8 years ago
Thank you Susan for your wonderful 5* review of Frank Innes in Loughborough. It is fantastic to read that you found the service excellent and the team helpful and happy. Thank you for the kind recommendation. Scott.
0
공유
TC
Trusted Customer
Feefo 인증됨
Ashby de la Zouch
8 years ago
Frank Innes Estate Agents에 대한 Trusted Customer의 의견:
Could do much better.
Been more efficient at updating information on their website.
Having a FOR SALE sign beside the property as opposed to the entrance to the group of 8 houses.
Having explained they do not display a...
자세히 읽기
Customer Relations Team
Frank Innes Estate Agents
8 years ago
Dear Mrs Dudley, I am sorry to read that you were unhappy with the service you received but I would like to thank you for taking the time to leave this feedback as your comments will help us identify ways in which we can improve. If you would like to go through the issues you have raised in more detail please email me at review@countrywide.co.uk. Kind regards, Sarah.
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
8 years ago
Poor Service
Teach the manager to be honest with customers
Customer Relations Team
Frank Innes Estate Agents
8 years ago
Thank you for taking the time to make us aware of your feedback, I am sorry that you have not been overly happy with your experience. This feedback will be passed onwards the Retail Performance Director for them to look into with the local branch. However, so that we can gain a greater understanding for your dissatisfaction, with the aim to improve our service going forwards, please can you e-mail us at review@countywide.co.uk with further details. Kind regards, Scott
0
공유
TC
Trusted Customer
Feefo 인증됨
8 years ago
Frank Innes Estate Agents에 대한 Trusted Customer의 의견:
Good customer contact throughout.
Customer Relations Team
Frank Innes Estate Agents
8 years ago
Thank you for your brilliant 5* review about our Frank Innes team in Arnold. Brilliant to read that you received good contact throughout. Kind regards, Scott.
0
공유
TC
Trusted Customer
Feefo 인증됨
8 years ago
Frank Innes Estate Agents에 대한 Trusted Customer의 의견:
Sold the house quickly and helped co-ordinate house clearance and some maintenance issues.
Customer Relations Team
Frank Innes Estate Agents
8 years ago
Thank you for your wonderful review. It is brilliant to note that the team were able to achieve you a sale so quickly. Frank Innes in West Bridgford do always aim to provide a 5* service and as such I would like to invite you to let us know how we could have achieved that elusive fifth star at review@countrywide.co.uk. Kind regards, Scott
1
공유
신뢰할 수 있는 고객
Feefo 인증됨
8 years ago
They kept you up to date most of the time and always got back in touch with me if I left a voicemail message on there phone.
Customer Relations Team
Frank Innes Estate Agents
8 years ago
Thank you for your kind review about your experience. We do always aim to provide a 5* service and would like to invite you to let us know how we could have achieved that elusive fifth star at review@countrywide.co.uk. Kind regards, Scott
Frank Innes have been providing a first class service to their customers since 1932, located in the East Midlands. Our branches are ideally situated to serve the local communities and neighbouring areas. We have an award-winning expert team who pride themselves on local market knowledge and insight.
Frank Innes have been providing a first class service to their customers since 1932, located in the East Midlands. Our branches are ideally situated to serve the local communities and neighbouring areas. We have an award-winning expert team who pride themselves on local market knowledge and insight.