A highly experienced Sales and Lettings Agent, helping people move since 1932.
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지난 1년 간 점
모두 689개의 리뷰 보기
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Feefo 인증됨
8 years ago
Great service
I was really pleased with the advise and helpfulness of Harriet at Frank innes. She kept me up to date all the way through.made the process so easy for me. Couldn't recommend her high enough.
Customer Relations Team
Frank Innes Estate Agents
8 years ago
Thank you for your wonderful 5 star review and recommendation. I'm pleased to see that you benefited from the passionate and efficient approach taken by Harriet and the team in Frank Innes at the Coalville branch. Best wishes, Sarah.
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Trusted Customer
Feefo 인증됨
8 years ago
Frank Innes Estate Agents에 대한 Trusted Customer의 의견:
Frank Innes estate agent were fantastic. They always kept us updated with viewing and feedback and every couple of weeks they would ring to tell us how things were going.
Customer Relations Team
Frank Innes Estate Agents
8 years ago
Thank you for this great 5 star review, I am pleased to see that you were kept updated throughout the sale process. I will share your comments to the team at Frank Innes in Loughborough. Kind regards, Sarah.
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Feefo 인증됨
8 years ago
they were very good all through the sale and purchase of our properties very efficient with enquiries and keeping us informed
Customer Relations Team
Frank Innes Estate Agents
8 years ago
It is brilliant to read that the team at Frank Innes, Chesterfield, were friendly, provided a very good level of service and were efficient with any enquires and keeping you up to date. The team do always aim to provide a 5* service and as such I would like to invite you to contact us to advise how the team could have gained that elusive fifth star. You can do this by e-mailing us directly at review@countrywide.co.uk. Kind regards, Scott.
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Trusted Customer
Feefo 인증됨
8 years ago
Frank Innes Estate Agents에 대한 Trusted Customer의 의견:
Disappointed with communication. Sent emails that were never acknowledged or answered. Telephone calls not returned.
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Trusted Customer
Feefo 인증됨
8 years ago
Frank Innes Estate Agents에 대한 Trusted Customer의 의견:
Friendly people but rather passive when it comes to selling!
I feel that Frank Innes, like many other Estate Agents do not actively SELL properties, rather they facilitate the sale. What I mean by this is that if someone expresses an interest in a house the...
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Customer Relations Team
Frank Innes Estate Agents
8 years ago
Thank you for taking the time to leave us your feedback. I am very sorry to hear that you felt the service was mostly automated. I can assure you that all feedback gained is important for us to improve the service delivered at a local level. I would like to take this opportunity to invite you to leave us further feedback at review@countrywide.co.uk so that we can look further into this, if you wish. Kind regards, Emma.
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Trusted Customer
Feefo 인증됨
8 years ago
Frank Innes Estate Agents에 대한 Trusted Customer의 의견:
Needs improvement
Need to be much more proactive to anticipate needs and avoid problems. When action is required they need to act faster and with better communication.
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Trusted Customer
Feefo 인증됨
Kent
8 years ago
Frank Innes Estate Agents에 대한 Trusted Customer의 의견:
Regular updates were invaluable to peace of mind.
Customer Relations Team
Frank Innes Estate Agents
8 years ago
Thank you for the great 5 star review of the service you received from Frank Innes in Derby. It is brilliant to read that the team put your mind at ease by providing invaluable updates in what can be a very stressful time. Best wishes, Emma.
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Feefo 인증됨
8 years ago
well recommended agents
Customer Relations Team
Frank Innes Estate Agents
8 years ago
Thank you for the 5 star rating and recommendation for Sutton-in-Ashfield branch of Frank Innes Estate Agents. Kind regards, Sarah.
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Feefo 인증됨
8 years ago
Customer
Harriett was the reason I put good she was very approachable easy to talk too and had my interest at heart .
Customer Relations Team
Frank Innes Estate Agents
8 years ago
Thank you for the great review. I'm happy to hear you found Harriet friendly and was able to provide an efficient customer experience to you. However if you would like to give us further feedback as to how we could have made this a 5 star experience for you please contact us via email at review@countrywide.co.uk. Many thanks, Sarah.
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Trusted Customer
Feefo 인증됨
8 years ago
Frank Innes Estate Agents에 대한 Trusted Customer의 의견:
Communication was poor
perhaps i should bill them for my telephone calls
Customer Relations Team
Frank Innes Estate Agents
8 years ago
Thank you for taking the time to leave us your feedback. I am sorry to read that this was your experience and that it was not up to the high standards we usually strive for. We do always aim to provide the very best in customer service and aim to learn from all feedback received. As such I would like to invite you to leave us any further feedback at review@countrywide.co.uk. Kind regards, Scott.
Frank Innes have been providing a first class service to their customers since 1932, located in the East Midlands. Our branches are ideally situated to serve the local communities and neighbouring areas. We have an award-winning expert team who pride themselves on local market knowledge and insight.
Frank Innes have been providing a first class service to their customers since 1932, located in the East Midlands. Our branches are ideally situated to serve the local communities and neighbouring areas. We have an award-winning expert team who pride themselves on local market knowledge and insight.