forward2me 리뷰

Hi, Many thanks for feedback however I'm disappointed to here that you are unhappy with the service we have offered. forward2me pride themselves on a very high level service and always aim to respond to customers queries and complaints in a timely manner and certainly contact them when we see any issues with their account. I see that you have a done a number of shipments with us over the last few years however apart from a payment issue some months ago I don't see any issues have been brought to our attention. When a payment fails in PayPal I'm afraid we don't receive a notification from them so it is difficult to highlight this to the customer, I have checked on our side and no payment has been received from PayPal so I'm unsure why they would debit the amount from your PayPal account. With regards to shipments, our customers have total control of what packages they ship and when, I see all the shipments have been processed by you and not one of our agents. Please be assured that we would not encourage customers to split shipments in anyway and recommend using either our combine and repack service to repack the goods into one or more packages as efficiently as possible for shipping. Where there are no savings in using the combine and repack service we would recommend the customer ships as a multi-piece shipment. Sometimes these shipments can be split up in transit which may cause delays in customs clearance however this is totally out of the control of forward2me. When shipping to third countries we need to check restrictions for importing commodities such of foodstuffs to ensure that no import licences or approvals are required for import of the goods to the receiving country. We feel it is very important to ensure the customer is aware of these regulations before shipping to ensure that any required paperwork so the customs process is smoother for them. If you are shipping foodstuffs on a regular basis we can ensure an alert is added to your account and the hold will not be added on receipt of your parcels, you then will have no delays in shipping the goods. When a parcel arrives and we are shipping to a third country a value is always required for customs purposes, if an invoice is included in the parcel we do enter the value of the goods on behalf of the customer however if this is not present we require the customer to update this for us before we can go ahead with the dispatch of their goods. We cannot dispute that errors can occur from time to time, this is mainly down to human error, we are continually working to automate our processes however the ratio of mistakes to the volume of parcels we receive is very low. Our customer service team have a very good reputuation and we feel the service we offer our customers sets us above our competitors. We are continually working on our site to improve the User interface for our customers and receive lots of feedback from customers praising our customer service and how easy it is to use our site. Please feel free to contact our Customer Service team at info@forward2me.com, they are always willing to help customers with their issues, aim to always reply to customers queries within 24 hours and always response to customer feedback and complaints. I hope I have covered all the issues you have raised however please feel free to contact me directly at the email mentioned above if you would like to discuss any further issues. Kind regards, Tracy.

Hi, Many thanks for yoru feedback. I'm sorry to hear that you are unhappy with the service we offer and the price for shipping. I see that you mainly use our UK Tax free warehouse which is aimed at customers who are looking to purchase high value goods and make a good saving on UK vat paid on their purchases. If goods have a lower value it may be more cost effective for you to ship to our UK mainland address where there are additional service options available for our customers. The tax-free warehouse is operating a full service but has been affected by external delays of up to 48 hours. Please remember this address is on a very small island with limited infrastructure. There is only one flight per day in and out of Guernsey which can result in delays of at least 24 hours before packages hit the island. Guernsey Post the local operator is also operating under a reduced service which is taking an additional 24 hours for packages to be delivered to our facility. We are working with Guernsey Post to try to reduce the delivery time to our facility. We have also seen an increase to all courier pricing over the last year since CV19. Unfortunately because we are already competitive we are not in a position to absorb these increased and need to pass them onto the end customer. We're hoping pricing will settle down in due course and couriers will remove additonal surcharges applied for the current situation. I do hope that you will continue to use our service, maybe trying the UK address. Kind regards, Tracy.