forward2me 리뷰

Hi, Many thanks for your feedback. I'm sorry to hear that you are unhappy with the price of shipping via our service, we do feel that we offer a value for money service however understand that you were looking for a low cost shipping option due to the value of your goods. Due to the issues with the current pandemic many couriers at the cheaper end of the scale have removed services to some countries or all countries. Forward2me has therefore delisted them from its website. As soon as these services are back up, they will be relisted on the website. Many of our customers look to purchase a number of items and consolidate them into one shipment to ensure that they obtain the maximium value for shipping, this may be something you consider going forward. I hope that you will look to use our services again in the future however please feel free to contact our Customer Service team at any time if you would like a quote for shipping before purchase to ensure that you are happy with the price for shipping and they will be happy to assist you. Kind regards, Tracy.

Hi, Many thanks for your feedback. I'm sorry to hear that you have encountered some issues with your shipment, since Brexit additional customs clearance is required when shipping from the UK to an EU country. Although we have provided everything to the courier for export clearance, each EU country has it own regulations for import clearance and it may be that something additional was needed for this process. I have emailed you to ask for further information on the invoice you have received from UPS so we can investigate the issue fully for you. Kind regards, Tracy.

Hi, Many thanks for your feedback. I'm sorry to hear that you are unhappy with the service you have received however I'm thinking this relates to UPS rather than forward2me. I see that you have initiated two shipments via forward2me which have been dealt with in a prompt manner and dispatched from our warehouse within 24 hours of receipt on each occasion. Unfortunately since Brexit transit from the UK to countries within the EU have taken a little longer for delivery due to the goods having to undergo customs clearance. Couriers such as UPS have had major delays with clearance however are working to resolve backlogs and we are seeing that these are now more under control. I see that your current shipment is still going through customs clearance with a duty payment outstanding, please click on the pay link on your tracking to settle these fees so that the goods can be cleared and delivered. I will contact you shortly by email with a screenshot showing where to find this link. Kind regards, Tracy