forward2me 리뷰

Hi, Many thanks for your feedback. I'm pleased to hear that you found our service good and efficient and always welcome suggestions for improvement for our site. At present we are looking to introduce photographs soon, first of all showing the outside of the packages and then the inside of packages at request. This should be available in the coming months. Kind regards, Tracy.

Hi, Many thanks for your feedback. We're sorry to hear that you are unhappy with the additional charges you have paid, I'm thinking that these are relating to import duty and vat since you are based within the EU. Since Brexit at the beginning of this year all goods imported from the Uk to an EU country could be liable for vat and over 150 euros liable for import duties. We do state clearly on our terms of trade that we ship goods as delivery duty unpaid and our charges do not include any import duty and taxes, these are charged in the receiving country if applicable and payable by the receiver. We know this has meant a major change, before January 2021 all goods were in free ciruculation within the EU including the EU so they did need to go through customs clearance. For this reason we have now opened a warehouse facility in Germany where customers within the EU can source goods within the EU and have them shipped to Germany for onward shipping without the need for payment of duty and taxes. We hope this option will work for you going forward and if you require any further information relating to import duty and taxes if you are shipping from the UK please feel free to contact our Customer Service Team and they will be very happy to assist you. Kind Regards, Tracy.