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Hi, Many thanks for your feedback, I'm pleased you are impressed with the speed of the service. Kind regards, Tracy.

Hi, Many thanks for your feedback. I'm sorry to hear that you are unhappy with the price paid for using our services. Shipping costs are calculated on the amount of space the shipment takes up, this is called the volumetric weight. I see that you have shipped a very light item so the actual weight was very low however due to the volumetric weight of the parcel being higher, shipping fees have been calculated on the higher volumetric weight. forward2me do offer a combine and repack service, this service is not only available for repacking multiple items together but also to help reduce the overall size of the package to save on shipping costs. Using this service would have made some savings on this occasion and may be something you can consider next time you ship. Many of our customers look to purchase multiple items making the most of our 30 days free storage period then make use of our combine and repack service to obtain the maximum value for shipping. For the delivery timescale, I see the shipment was held up by customs in your country on import, unfortunately we don't have any control over how long customs take to clear the goods and inevitably delayed the shipment by a few days. I hope these recommendations may help going forward however if you have any further questions please feel free to contact our Customer Service team at info@forward2me.com and they will be very happy to assist you. Kind regards, Tracy.