forward2me 리뷰

Hi there, Many thanks for your feedback. I can see you have processed 17 shipments through our services from our Japan warehouse. Our shipping rates are reviewed each year, with each of the courier services, to make them as cost effective as possible. The prices with the couriers are based on the volume or actual weight of packages that we receive- whichever one is greater- and we do also apply our service charge to the overall shipping prices, with the couriers, as a percentage. Please be aware that it is a service that you are paying for through our company as well as shipping. I can also see that you do not send a sufficient amount of weight or volume from our Japan warehouse each time you ship. If you choose to combine more items into each of your one piece shipments or ship your packages as a multi piece this would ensure you would be getting the best overall costs from shipping. I hope this information is helpful for you. Please don't hesitate to contact our customer services team if you have any more questions or concerns. Kind Regards Hayley

Hi there,Many thanks for your mail. We do understand that shipping from the UK to the EU is now more expensive than pre-brexit for this reason we have now opened a completely new dedicated warehouse in Germany. This is owned and operated by forward2me rather than a partner. We wanted to make sure our valued EU customers could still shop and forward packages within the EU in the same way they have been up until now. Our EU warehouse will offer the same benefits that our UK to EU warehouse previously did. The new warehouse address in Germany is up and running for our customers so they can start using the address straight away and continue to take advantage of shipping goods from other EU countries with no additional customs fees to pay. We hope the new Germany warehouse address will be of interest to you. Please feel free to get in touch with our Customer Service team at anytime if you have any further questions relating to our service. Kind RegardsHayley