forward2me 리뷰

Hi Simon, Many thanks for your feedback. I am sorry that you feel you have not received the service you expected. I have sent you a direct email to discuss your queries and concerns in more detail and hopefully get these resolved for you as quickly as possible. I look forward to receiving a response from you. Kind Regards Hayley

HI, Many thanks for your feedback. I'm pleased that all went well with shipping from the new German address and hope this is an alternative for you going forward. Kind regards, Tracy.

Hi there,Many thanks for your feedback.We are sorry to hear this.The Australian Government introduced the charge of GST(Goods and Service Tax) on 1st July 2018.We therefore need to charge 10% GST on all goods with a value of $1000 Australian dollars or less being shipped via our services and 10% on the shipping service provided. Shipments over the value of $1000 will be charged on import.If you are already a registered Australian Business account holder which is approved for GST, you can register this account number on your forward2me profile and GST will not be charged on shipping via your forward2me account. The transaction will need to be declared during your usual return to the Australian Tax Office.This information is also accessible from our FAQs from our website. When customers obtain estimated shipping prices to Australia or New Zealand from our website the courier service prices also indicate that the shipping price would also include additional Australian/New Zealand GST.I hope this helps explain the reason for this charge however if you have any further questions please don't hesitate to get in touch.Many thanks,Kind Regards,Hayley