The departing flight was delayed by 4 hrs due to fog (acceptable) The coach picked us up, it had 10 drops, us being the 9th (unacceptable 1hr 1/2 to reach our hotel) surely two smaller minibuses...
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Fly Direct
FlyDirect
10 years ago
Thank you for your comments, at times when we have a full flight and several different hotels that holidaymakers have chosen the transfers can take longer and I'm sorry for your long transfer time on this occasion.
On the return flight there were some clients who needed special assistance at the airport and this resulted in the short delay. Apologies that you weren't informed about this.
I hope you had a great holiday overall and we might be able to help you again in the near future.
Kind regards,
Lydia Smith
Manager - Channel Islands Outbound
was delayed on 7th feb going to Tenerife delayed for 27 hours went the following day at 17.20. lost a day for our holiday l would rather go via Gatwick , l would not travel with them again,
Fly Direct
FlyDirect
10 years ago
Thank you for your feedback and we would like to extend our apologies again for the delay and disruption to your holiday. We did our utmost to get you away as soon as possible following the series of exceptional events including the heavy landing of the inbound plane and the severe weather conditions. The safety of the passengers and crew had to be our priority throughout.
These circumstances were exceptional and it is not reflective of the usual service that we provide. I hope, if you reconsider, we may have the opportunity to demonstrate this to you in the future.
Kind regards,
Lydia Smith
Manager - Channel Islands Outbound
Unfortunately the return trip on 21/2 was a bad experience - from problems with check in at Tenerife South through to our diversion to Rennes and eventual arrival in Jersey - with no luggage which...
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Fly Direct
FlyDirect
10 years ago
Thank you for your comments and we're sorry for the disruption to your return journey. As you'll know, Tenerife South Airport had problems with their systems which meant a slow check-in.
We are liaising with the airline about their decision to divert to Rennes and unload the bags although ensuring a safe landing at Jersey airport was paramount.
Apologies for the delay in your arrival and also that of your luggage, I hope you have now received all your items.
If I can help any further please do not hesitate to contact me.
Kind regards,
Lydia Smith
Manager - Channel Islands Outbound
The waitresses on the way out were dreadfully slow (took 2 hours to do the plane), but the staff on the way back to Jersey were excellent. Shame only 1 loo at the back of the plane - difficult to...
I booked our February midtermbreak in October. I would have lived if a twin room with had been secured or at least checked if available.
Flight home was redirected to Rennes. The information was...
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구매일: 29/10/2015
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Feefo 인증됨
10 years ago
Delayed outbound . Check in at Tenerife took an hour and 30mins.
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구매일: 09/09/2015
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Feefo 인증됨
10 years ago
Absolutely no problems, cabin crew very friendly and efficient.
The direct flight was great and the airline good but with very little on board refreshment service. The had ran out of most things on our outbound flight.
FlyDirect organises direct flights from Jersey, Guernsey and the Isle of Man to the destinations in Spain & Portugal, offering flight only and a fantastic range of hotels.
FlyDirect organises direct flights from Jersey, Guernsey and the Isle of Man to the destinations in Spain & Portugal, offering flight only and a fantastic range of hotels.
