The cabin crew from jersey to Malaga were so unprofessional. Several passengers were complaining about them. Not a good start to our well deserved short holiday.
The difference with the cabin crew on...
Get your act together and do what you say you will do; get your local rep up to speed as he tried to send us to a hotel that had been changed and no car hire voucher provided.
Rebecca Evans
FlyDirect
8 years ago
Many Thanks for your feedback. Apologies that you were unhappy with our rep service. The change of hotel was discussed and compensated prior to your departure, and I am sorry that the local rep was not made aware of this change. We are pleased to hear that you had a successful trip otherwise. Please note that we do advise pre-booking for the Alhambra Palace visit to avoid disappointment.
TC
Trusted Customer
8 years ago
The first hotel which had only been booked by you on the Tuesday, rang around all of the hotels in the group and only allowed us to check in once they had found all other group hotels to be full.
The rep at the airport wanted us to ring him to confirm that we didn't want transfers back to the airport despite us having booked a hire car with you.
Then when we arrived back in Jersey, we found out that 15 cases including one of ours had been offloaded due to weight problems. We did get the case back the following day.
제품 리뷰
구매일: 14/10/2017
0
공유
TC
Trusted Customer
Feefo 인증됨
8 years ago
FlyDirect에 대한 Trusted Customer의 의견:
Service excellent
제품 리뷰
Rebecca Evans
FlyDirect
8 years ago
Many Thanks for your feedback. We are pleased to let you know that in 2018 our Malaga service will be operated by an Embraer 175 jet, offering a more comfortable and quiet flight.
Many Thanks for your feedback. Our 2018 programme will be on sale 31st October, and will include additional services to Malaga. Please keep an eye on www.flydirect.je for more details.
제품 리뷰
구매일: 14/10/2017
0
공유
TC
Trusted Customer
Feefo 인증됨
8 years ago
FlyDirect에 대한 Trusted Customer의 의견:
Holiday was fantastic, only negative was the transfers being almost as long as the flights
when we booked the outbound time was 12.00 hrs but when confirmation came it had moved to 15.00 so 3 hrs lost and change of arrangements as were meeting friends in Barcelona. Nice roomy plane and...
자세히 읽기
Rebecca Evans
FlyDirect
9 years ago
Many Thanks for your feedback. We're sorry to hear about the issues at Barcelona airport, which is something we are taking up with our operators there for resolution. Unfortunately the flight reschedule was due to unavoidable slot changes at the airports visited by the aircraft during the course of that day. We are pleased to hear that you had an enjoyable trip otherwise and hope to see you on another FlyDirect trip soon.
Quite good, Larger planes are required, 15 cases were left behind because plane overloaded. More help with assisted travel! More direct flights to Malaga throughout the year are required, they would...
I booked my holiday with plenty advance on 13th May for holiday 30th Sept. I can not fault the staff at Jet Direct, the Spanish rep or the transport. My disappointment was with the communication with...
자세히 읽기
Rebecca Evans
FlyDirect
8 years ago
Many Thanks for your feedback. We're sorry to hear that you were disappointed with the Amaragua, and will pass your comments on to them. The majority of hotels allocate rooms shortly before arrival and unfortunately when they are fully booked it's not always possible to meet every request. Your booking was made as a twin room, and I apologise if this message did not make it through to the hotel. Should you wish to travel with FlyDirect again please contact us directly and we will be happy to recommend an alternative hotel.
TC
Trusted Customer
8 years ago
Hi Rebecca, can l send you pictures of the balcony, do you have an email please?
TC
Trusted Customer
8 years ago
Oh l think you may have the photos of our balcony already. My last holiday was on the jet direct Volete Tenerife flight Feb 2016 which was delayed in Jersey 28 hours in Jersey and my next holiday was spoiled by this awful balcony and view. :(
Rebecca Evans
FlyDirect
8 years ago
Yes we have the pictures. Once again we're sorry that the room did not meet your expectations and regret that the hotel or our representative were not able to help whilst you were in resort. Unfortunately standard rooms at MS Amaragua do not offer any particular view, and whilst some will be better than others it's not possible to guarantee this.
FlyDirect organises direct flights from Jersey, Guernsey and the Isle of Man to the destinations in Spain & Portugal, offering flight only and a fantastic range of hotels.
FlyDirect organises direct flights from Jersey, Guernsey and the Isle of Man to the destinations in Spain & Portugal, offering flight only and a fantastic range of hotels.
