Feefo 리뷰는 어떻게 수집되나요?

당사는 당사와 협력하는 기업을 대신하여 독립적으로 피드백을 수집합니다. 저희 플랫폼은 검증된 구매자에게만 연락을 취하기 때문에 실제 고객의 리뷰를 읽을 수 있습니다.

누가 Feefo 리뷰를 남길 수 있나요?

구매 증빙이 있는 고객만 Feefo에 리뷰를 남길 수 있습니다. 당사는 거래가 일어난 직후 구매자에게 연락하여 이를 보장합니다.

리뷰 확인 방법은 무엇인가요?

판매 또는 거래와 일치하는 리뷰를 통해 실제 고객이 작성한 리뷰인지 확인합니다. 해당 업체에서 구매한 후에만 리뷰를 남길 수 있습니다.

가짜 리뷰는 어떻게 처리하나요?

Feefo는 검증된 구매자만 피드백을 제공하도록 초대하기 때문에 사람들이 가짜 리뷰를 남기는 일을 피할 수 있습니다..

FlyDirect 리뷰

모두 3,280개의 리뷰 보기

Trusted Customer

Feefo 인증됨

8 years ago

FlyDirect에 대한 Trusted Customer의 의견:

Service on the flights was good

Check in at Palma needs improving,desks opened late.

Lydia Smith

FlyDirect

8 years ago

Thank you for letting us know about the check-in at Palma, usually they are open in good time for the transfer buses arriving and we will look into why that didn't happen this time as we appreciate how frustrating this can be. In relation to the pre-allocation of seats, this is something we would like to be able to introduce but sadly isn't an option at this stage. We hope overall you enjoyed your holiday in Majorca.

Trusted Customer

8 years ago

One check in opened 20 minutes late with the other two opening 10minutes later

제품 리뷰

구매일: 26/08/2018

Trusted Customer

Feefo 인증됨

8 years ago

FlyDirect에 대한 Trusted Customer의 의견:

Air Europa were very good. However, the ground handling at Jersey airport needs attention. Our outward flight was delayed - the pilot was very apologetic and attributed the delay to lack of ground...

자세히 읽기

Lydia Smith

FlyDirect

8 years ago

Thanks you for your comments on the flight, we're glad you enjoyed your in-flight experience with Air Europa and we're sorry for the slight delay outbound and that the bags seemed comparatively slow on your return. We do aim to make the whole flying direct experience as smooth as possible both in-flight and on the ground and we will follow up on your comments. We do hope we'll be able to help you again on one of our future flights.

구매일: 26/08/2018

신뢰할 수 있는 고객

Feefo 인증됨

8 years ago

Check in at Palma Airport took over 1h30 - that is simply unacceptable in today’s age with online checkin and bag drop facilities. People with small children or those who are frail cannot be expected...

자세히 읽기

Rebecca Evans

FlyDirect

8 years ago

Many thanks for your feedback. We're sorry to hear that you had a long wait for check in at Palma, and this is something we will address with the airport. Unfortunately as a small charter operation working with several different airlines, we do not have the facility for pre-check in and bag drop at present.

제품 리뷰

구매일: 26/08/2018

신뢰할 수 있는 고객

Feefo 인증됨

8 years ago

Lost one star because flights were late. Outward was delayed over an hour which effected our onward travel from the airport. Return flight delayed by about half an hour.

제품 리뷰

구매일: 19/08/2018

신뢰할 수 있는 고객

Feefo 인증됨

8 years ago

Slight delay on the outbound flight but other than that, excellent service.

Rebecca Evans

FlyDirect

8 years ago

Many Thanks for your feedback.

구매일: 19/08/2018

Trusted Customer

Feefo 인증됨

8 years ago

FlyDirect에 대한 Trusted Customer의 의견:

Comfortable and clean seating. Cabin crew very helpful and courteous. Kept informed about flight journey. Good food and drink. Would definitely book them again.

제품 리뷰

구매일: 12/08/2018

Trusted Customer

Feefo 인증됨

8 years ago

FlyDirect에 대한 Trusted Customer의 의견:

Super from start to finish - no hassles at all and direct from Jersey is the way to go!

Rebecca Evans

FlyDirect

8 years ago

Many Thanks for your feedback.

제품 리뷰

구매일: 12/08/2018

Trusted Customer

Feefo 인증됨

8 years ago

FlyDirect에 대한 Trusted Customer의 의견:

Not impressed

The boarding passes did not print off properly and we had to wait by security for more passes, my son did not receive the pack enc colours, bag and drawing book, we did not get the voucher to check...

자세히 읽기

Rebecca Evans

FlyDirect

8 years ago

Many Thanks for your feedback. We have already discussed your hotel voucher and welcome pack by email and I am looking into these matters with our ground handling team in Majorca. I am sorry to hear about the confusion with transfers and will also discuss with them how we can make it clearer in future. Our transfers vary depending on how many people we have arriving or leaving each resort on a given date, and can be either taxi, minibus or coach. I'm sorry to hear that your son didn't receive our goodie bag. I'll speak to Jersey Airport who are responsible for distributing them, but to make up for this you are welcome to collect one from our office ahead of your next trip away, or just to enjoy during the school holidays. Please let me know via enquiries@flydirect.je if you'd like to take this up, and I'll prepare a bag.

제품 리뷰