I called for a quote for a Body Corporation insurance renewal the Agent that helped was was exceptional the way I was assisted as I had a lot of questions the guidance I received I can highly...
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Feefo 인증됨
4 years ago
They answered their phone straight away, answered questions thoroughly, easy and quick to get the insurance we needed.
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BS
Bevan Sharp
Feefo 인증됨
4 years ago
Flex Insurance에 대한 Bevan Sharp의 의견:
+ and - !!
Contacted by email because the online quotation software was not functioning. Sent requested details by email and had a quotation VERY soon thereafter. UNFORTUNATELY dearer that our current insurer.
Miche
Flex Insurance
4 years ago
Hi Bevan, thank you for your feedback I will respond directly via email.
Regards
Miche
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Feefo 인증됨
4 years ago
If you make a commitment, honour it
Taken from an email I have just replied to from Flex saying they can no longer respond to my request to provide alternative pricing or policy options as the policy has now been renewed:
I'm...
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Miche
Flex Insurance
4 years ago
Good Afternoon,
Thank you for your feedback. It's disappointing to hear you did not receive a response to your email. Could you please advise whether you have received a response in the meantime. If not, could you please provide your email address so we can locate your questions and respond as a matter of urgency. I will also share your feedback with my team leader to review for coaching purposes.
Regards
Miche
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Istvan
Feefo 인증됨
4 years ago
Flex Insurance에 대한 Istvan의 의견:
- missing renewal notice (received only after several requests);
- not receiving answer to my follow-up email question;
- significant (~17%) rise in premium not explained/justified;
Vicki
Flex Insurance
4 years ago
Hi Istvan
Thank you for your feedback.
It appears we had a few different email addresses for you which might be why you didn't receive renewal terms. I can confirm we now have the email address as per your request 04/01/2022.
On renewal multiple rating factors are taken into consideration, some examples include: the individual characteristics of a plan, location, claims in the area, the rise of catastrophes nationally has also impacted our reinsurance costs.
Regards
Vicki
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Feefo 인증됨
4 years ago
Professional and helpful
Michay was very helpful. She was able to answer all my questions and talked me through my options. Professional informative and friendly. I will recommended this insurance to others
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CH
Cathryn Hammond
Feefo 인증됨
4 years ago
Flex Insurance에 대한 Cathryn Hammond의 의견:
Excellent customer service
Listened to my questions, were patient and friendly. Went the extra mile and gave reassurance where needed.
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JA
James
Feefo 인증됨
4 years ago
Flex Insurance에 대한 James의 의견:
Great service
Prompt, cheap, good value for money
3
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Feefo 인증됨
4 years ago
I don't have a opinion at this stage as have not needed to make a claim as
I don't have a opinion as yet.
Rachelle
Flex Insurance
4 years ago
Thank you for taking the time to leave your review. We look forward to making sure your journey with us is seamless if you ever need to make a claim. Please always reach out if you have any questions. thank you, Team CHU
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Feefo 인증됨
4 years ago
Excellent product for my needs
Excellent product for my needs
Rachelle
Flex Insurance
4 years ago
We appreciate your feedback and taking the time to leave a review.
