Although the heaters themselves are good, the fixings to the wall were less than satisfactory. As far as efficiency, it is too early to tell yet whether they are as good as sold..
Lucy
Fischer
9 years ago
Good afternoon and thank you for taking the time to leave us your feedback!
We're really pleased that you're happy with the heaters!
Our heaters are all fitted with brackets unless the customer has specified to have them installed on feet or castors. We are sorry to hear that you are not satisfied with the way the heaters were installed in your property, however, after checking your notes, we have had no contact from you prior to today in regards to this.
We encourage our customers to point out any problems with their installation on the day so that these issues may be rectified whilst the engineers are on site to address your concerns.
If you require any further assistance in the future, please do not hesitate to make contact with the office.
The Team - Fischer Future Heat UK Ltd
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9 years ago
Well to the list of bad fixings I can add the fact that their customer service is appalling.
I will have to excuse myself from chasing Fischer on the phone, as they leave you with no customer service email address. I have been going through the hell of family courts having been denied access to my little son, but Fischer thinks that I should be chasing after them. So sorry to have other things going on.
To the fixings issue I would add that the technicians had to return to my property twice as they forgot to calibrate the controls and even fix one to the wall.
They also sloppily attached the towel rail so that the plaster is off the wall, plus they used the wrong-sized screw fixings so that should I wish to remove the remote controls from the wall, which I had to do with one, I will have to wrench them off thus destroying their twist and turn fixings, meaning that I will need new remotes.
I would advise anyone looking for electric heating to look elsewhere.....unless you don't have a life going on and wish to chase them up.
I didn't even get a follow up call or email to see if I was happy with the installation.
Very unimpressed all over.
The salesman was very informative right from the start. Installation was quick. The fire works beautifully
Lucy
Fischer
9 years ago
Good morning and thank you for taking the time to leave your feedback.
We always aim to provide excellent customer service and are glad to hear that you were well informed and taken care of from start to finish.
Our after-care is always ongoing so should you have any questions, queries or require any technical assistance in the future, please do not hesitate to call us.
We have also launched into the energy market so you can now get your gas and electricity from Fischer Energy. If you would like more information about our one fair tariff, you can contact the Fischer Energy Team on 0800 103 2769.
Thank you for choosing Fischer Future Heat for your home!
Good morning Mr Payne and thank you for taking the time to leave your feedback.
We're so happy that you're pleased with your Fischer Heater.
We have also just launched into the energy market so you can get your gas and electricity from Fischer Energy. For more information about our one fair tariff, please call 0800 103 2769 to speak with the Fischer Energy Team.
We are really pleased with our radiators,our home has never ever been this warm in the thirty five years we've lived here,it's a big old house and despite our total double glazing it has always been...
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Lucy
Fischer
9 years ago
Good morning and thank you for taking the time to leave us a review on Feefo!
We're so glad that Fischer Heaters have made a real difference in your home.
If you ever have any questions or queries please do not hesitate to call us here in the office and our Customer Care Team will be happy to help.
The whole experience from an initial visit to the actual installation was all executed by well-informed and excellent people. Well done! The heaters are well designed and have transformed by flat...
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Lucy
Fischer
9 years ago
Good morning Mr Scott and thank you for your feedback!
We're so glad to hear that your experience with us has been nothing but excellent!
We hope you feel the benefit of your Fischer Heaters for many winters to come.
We have also launched into the energy market so you can now get your gas and electricity from Fischer Energy! If you would like more information please call the Fischer Energy Team on 0800 103 2769.
Throughout the whole process of choosing, buying, installation then after-sales, I found everyone to be helpful and professional. The product also happens to be very efficient......
Lucy
Fischer
9 years ago
Good morning and thank you for taking the time to review us on Feefo!
We always aim to provide our customer with excellent customer service and are glad to hear that you have been impressed with our service, from initial contact through to after-care.
If you ever have any queries, please do not hesitate to call us!
Very pleased with the heaters, they are very economical to run, and the house is warm all day.
Lucy
Fischer
9 years ago
Good morning Mrs Kelly and thank you for taking the time to leave your feedback!
We're happy to hear that the heaters have made a real difference to your home and that you are noticing the difference in your energy bills.
We have recently launched into the energy market so you can now get your gas and electricity from Fischer Energy! If you would like more information about our One Fair Tariff, please contact the team at Fischer Energy on 0800 103 2763.
We were not satisfied with our existing night storage heater because by 2200 hours it was blowing out cool air. So we telephoned for a Fischer brochure. We liked what we read and requested a...
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Lucy
Fischer
9 years ago
Good afternoon Mr Weeks and thank you for leaving your feedback.
We're so glad to hear that your experience with us, from initial contact to installation, has impressed you and that you are pleased with the heater so far.
Our aftercare is always ongoing so should you have any questions, queries or require any technical assistance, please do not hesitate to contact us here in the office.
Fischer have also launched into the energy market so you can now buy your gas and electric from Fischer Energy who offer one fair tariff. Should you wish to discuss this you can call the Team at Fischer Energy on 0800 103 2769 and they will be able to offer you more information.
Easy to arrange.
Installation was quick, without mess.
Did leave a few extra holes in wall.
Heaters work really well. Good temperature and size.
Thanks
Adam
Fischer
9 years ago
Good Morning Mrs Gormley - thank you for your review!
We are very pleased to know that you are happy with the heating installation and that the heaters work to your satisfaction. We are always available to offer technical support and customer care if required contact us on Tel: 0116 242 5533.
Did you know that we have now launched Fischer Energy - the "One Fair Tariff" could help you make considerable savings on your energy bills - give the team a call on Tel: 0800 103 2769 to discuss!
100% Efficient Electric Heating Solutions. With over 75 years of manufacturing experience, Fischer is the UK's leading supplier of electric radiators, boilers, electric water heating and air source heat pumps.
100% Efficient Electric Heating Solutions. With over 75 years of manufacturing experience, Fischer is the UK's leading supplier of electric radiators, boilers, electric water heating and air source heat pumps.