Thank you so much for your 5 stars on our customer service and our Wookey hole Cave aged cheese. We are so thrilled to read that it arrived on time and was delicious. We look froward to your future orders with us :)
The food arrived on time and was of good quality. Delivery was good with a tight, one-hour time slot in the morning meaning no waiting around for the delivery.
Melissa
Fine Food Specialist
3 years ago
Music to our ears to read your wonderful 5 star review on our products and services. Thank you so much for taking the time to do this for us. We are so thrilled that the you immensely enjoyed the Foie gras, black truffle and brioche. We look forward to your next order with us :)
DPD continue to let you down I love to buy from you but DPD are rubbish - They were asked to leave the package on the porch via an intercom and electric driveway gates They throw the package over the...
자세히 읽기
Melissa
Fine Food Specialist
3 years ago
Thank you for taking the time to review us and for your feedback on the delivery. We are so sorry that DPD let you down and pushed your package into a hedge. We have spoken to our account manager and feed back the actions of a lot of their drivers. We're hoping they there will be training for them regarding matters like this.
제품 리뷰
구매일: 04/12/2022
0
공유
SE
Steve Edgerton
Feefo 인증됨
3 years ago
Fine Food Specialist에 대한 Steve Edgerton의 의견:
Outstanding service, only issue was that DPD said they left the parcel in the front porch, I don't have a porch, it was left on the doorstep.
Melissa
Fine Food Specialist
3 years ago
Thank you for your 5 star review and for taking the time to do this. We are so thrilled that all your products were 5 stars and that you enjoyed them We're sorry that DPD gave you misleading information.
제품 리뷰
구매일: 18/12/2022
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
3 years ago
Fast delivery thank you
Melissa
Fine Food Specialist
3 years ago
Wonderful to read your 5 star review, thank you so much for taking the time to do this for us. We look forward to your future orders with us :)
Order arrived the day before the requested date. The ice pack had already melted completely.
Melissa
Fine Food Specialist
3 years ago
Thank you for taking the time to review us. We sent emails to all our customers altering them that we would be sending out their orders a day earlier due to the huge courier fiasco that was experienced nationwide during the lead up to Christmas. We did this so that our customers had the best chance of receiving their goods in time for Christmas. Sadly we had many customers whose orders never arrived. We are happy to hear your Truffle Crisps and Snowdonia truffle cheddar cheese arrived to you in good condition despite the ice pack melting.
Always good service, goods well packaged and delivery as requested.
Melissa
Fine Food Specialist
3 years ago
A joy to read your 5 star review on our products, good service, packaging and delivery. Thank you so much for taking the time to feed this back to us. We are so thrilled your Cantal was delicious and that you're able to buy it from us. We look forward to your next order with us :)
very happy with the product it is what I wanted. However the delivery charge was so expensive compared to other places that do fine foods and this would make me more hesitant to use you again.
Melissa
Fine Food Specialist
3 years ago
Thank you for your feedback and taking the time to do this. We are thrilled to read you were happy with your products. In regards to delivery charges because we have a perishable account our costs are higher with DPD, we did use to use Royal Mail, however due to the strikes we can no longer use their services for our perishable items.
I ordered Canapé cases for a party and everything was carefully packed and delivered. The quality was great and I would definitely buy from here again.
Melissa
Fine Food Specialist
3 years ago
Thank you for your 5 star review and taking the time to feed this back to us. We are so thrilled to read that everything arrived in perfect condition and was excellent quality. Our team always takes a lot of care when packaging our customers orders so thank you for feeding this back to us. We look forward to you next order with us :)
Fine Food Specialist is the online shopping destination for quality produce and hard-to-find ingredients. We have scoured countries and continents to bring our customers the rarest and most exquisite gourmet gems, and pride ourselves on being a haven for curious foodies and chefs. We’re constantly on the hunt for new and exciting ingredients to ensure that we stay one step ahead of the curve and keep our customers happy.
Fine Food Specialist is the online shopping destination for quality produce and hard-to-find ingredients. We have scoured countries and continents to bring our customers the rarest and most exquisite gourmet gems, and pride ourselves on being a haven for curious foodies and chefs. We’re constantly on the hunt for new and exciting ingredients to ensure that we stay one step ahead of the curve and keep our customers happy.