Enoki Mushrooms are such a great mushroom. We make sure we source the freshest products, and package them so they reach you in the same condition. I look forward to hearing from you in the future.
Kind regards
Emma
We package our products to a high standard to ensure even the most delicate products, like fresh Quail's eggs, get to you in one piece. We look forward to hearing from you again soon.
Kind regards
Emma
We are sorry to hear, that on this occasion, you were disappointed with the variety of the fresh Wild Mushroom Mix. On our website it does say that the mix will include a variety of mushrooms that are in season and of the best quality at the time you place your order. You are also welcome to call us at the time of ordering to see what mushrooms we have, and which are the best quality. If you have any problems in the future, we will be happy to get them resolved however we can.
Kind regards
Emma
finefoodspecialist.co.uk
Fine Food Specialist
11 years ago
We are sorry to hear, that on this occasion, you were disappointed with the variety of the fresh Wild Mushroom Mix. On our website it does say that the mix will include a variety of mushrooms that are in season and of the best quality at the time you placed your order. You are also welcome to call us at the time of ordering to see what mushrooms we have, and which are the best quality. If you have any problems in the future, we will be happy to get them resolved however we can.
Kind regards
Emma
Thank you for your positive comments about our customer service. We are happy to hear your mother enjoys the excellent quality brands we stock on our website. We hope you enjoy eating your Rougie Bloc of Goose Foie Gras.
Kind regards
Emma
Great to hear the produce you received from Fine Food Specialist was of a high standard, and that our delivery service was quick and easy. We look forward to hearing from you in the future.
Kind regards
Emma
Though, Drogo was very good and helpful, the Royal Mail seemed to let you down as I did not receive my order. I paid for Saturday delivery for a function I was doing in the eve and I never received...
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finefoodspecialist.co.uk
Fine Food Specialist
11 years ago
We are really sorry that the product did not arrive in time for your function. On rare occasions we have delivery issues with Royal Mail, we liaise with Royal Mail to decrease the frequency of them occurring in future. I am glad to hear you were happy with our customer service and our offer of a discount as compensation. We look forward to receiving your next order!
Kind regards
Emma
Service was exactly as I was told, all products arrived in perfect condition
finefoodspecialist.co.uk
Fine Food Specialist
11 years ago
Thank you for your feedback. We are happy you enjoyed the quality of our fresh Porcini Mushrooms, and that our service meant your products arrived in perfect condition.
Kind regards
Emma
Fine Food Specialist is the online shopping destination for quality produce and hard-to-find ingredients. We have scoured countries and continents to bring our customers the rarest and most exquisite gourmet gems, and pride ourselves on being a haven for curious foodies and chefs. We’re constantly on the hunt for new and exciting ingredients to ensure that we stay one step ahead of the curve and keep our customers happy.
Fine Food Specialist is the online shopping destination for quality produce and hard-to-find ingredients. We have scoured countries and continents to bring our customers the rarest and most exquisite gourmet gems, and pride ourselves on being a haven for curious foodies and chefs. We’re constantly on the hunt for new and exciting ingredients to ensure that we stay one step ahead of the curve and keep our customers happy.