I ordered edible flowers and they never arrived. When I emailed to ask why not, my emails were ignored and I was not refunded. I then received an email 4 months later saying that my order was was...
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finefoodspecialist.co.uk
Fine Food Specialist
10 years ago
I'm ever so sorry to hear your did not go as it should have.
I wasn't in the employ of Fine Food Specialist at the time of the order being placed but I have looked at your account and I can see you spoke with my colleague over the phone on the 9th March. Following on from this the flowers were dispatched on Wednesday 7th April for delivery by Friday 9th at the absolute latest. On this occasion it would seem the flowers were sadly lost in the post.
I want to make this right by you, whether that is by sending new flowers; issuing a refund or something else. If you could contact me ,my personal email is: steph@finefoodspecialist.co.uk, alternatively I am typically on the phones (0207 627 2553)
I look forward to hearing from you,
Best,
Steph
구매일: 09/03/2016
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10 years ago
Excellent customer service and products
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구매일: 25/04/2016
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10 years ago
Very proactive when we had to change our order due to lack of availability.
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구매일: 25/07/2016
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10 years ago
Good in general. The sales person answering the phone is always helpful and knowledgeable.
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구매일: 15/08/2016
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10 years ago
Service was just fine, good support from Stephanie
Fine Food Specialist is the online shopping destination for quality produce and hard-to-find ingredients. We have scoured countries and continents to bring our customers the rarest and most exquisite gourmet gems, and pride ourselves on being a haven for curious foodies and chefs. We’re constantly on the hunt for new and exciting ingredients to ensure that we stay one step ahead of the curve and keep our customers happy.
Fine Food Specialist is the online shopping destination for quality produce and hard-to-find ingredients. We have scoured countries and continents to bring our customers the rarest and most exquisite gourmet gems, and pride ourselves on being a haven for curious foodies and chefs. We’re constantly on the hunt for new and exciting ingredients to ensure that we stay one step ahead of the curve and keep our customers happy.