Fine Food Specialist 리뷰

Thank you for your feedback, and I’m sorry again that your order didn’t arrive in time for your event. We completely understand how disappointing that must have been. Your order was dispatched promptly and in good faith, but unfortunately, DPD informed us that the parcel was damaged in transit. According to their records, they sent notification emails to the address provided at checkout to advise you of the issue, but it seems these may not have reached you, which is understandably frustrating. While the delivery problem was outside our control, we’ve processed your refund as soon as we became aware of the situation. We’ll also continue working closely with DPD to ensure any delivery issues are communicated as clearly and quickly as possible in the future.

Thank you so much for your kind words! We’re delighted to know you’ve had a great experience with us every time. We really appreciate your support and look forward to your next orders with us :)

We're truly sorry to hear that your experience didn’t meet expectations. We genuinely care about our customers and want to make things right. If there’s an issue with your order, please don’t hesitate to reach out to us at 0207 627 2553 or support@finefoodspecialist.co.uk. Including photos will help us resolve the issue promptly and thoroughly.