Very helpful, good explanations of what happens and how it will impact on you
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Feefo 인증됨
13 years ago
I had a good experience, I didn't have to do much except provide the information they…
I had a good experience, I didn't have to do much except provide the information they needed, very professional, and always kept in touch with updates. Very satisfied, my life is now less stressful....
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Feefo 인증됨
13 years ago
Very professional and helpful with a great personal feel.
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Feefo 인증됨
13 years ago
I am not very happy with them because, payments to my creditors are late and i…
I am not very happy with them because, payments to my creditors are late and i m starting to get phone calls and letters again.
Freeman Jones Limited
Financial Wellness Group
13 years ago
Thank you for taking the time to offer feedback.
In an IVA the payments to creditors are not made monthly. It’s usual practice with any IVA for the creditor payments to be made quarterly, or in certain cases less frequently, at the creditors’ request.
As you know in an IVA you should no longer be contacted by your creditors (except for occasional statements). In the early days of your IVA you may still find that creditors contact you and it can take a while to stop completely. Please feel free to refer them to us – and let us know which creditors are calling you. I’ve asked the Creditor Liaison team here to re-contact all your creditors to ask them to stop. We’ll also send you some extra prepaid envelopes so if you get any post from your lenders you can send it on to us. You should also see a reduction in post over time.
Steven Hewitt
Freeman Jones
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Feefo 인증됨
13 years ago
Freeman Jones were very helpful they help you every step of the way which I…
Freeman Jones were very helpful they help you every step of the way which I found very reassuring because I could not have done it on my own.
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Feefo 인증됨
13 years ago
We have had excellent service from them since having an IVA set up. One minor…
We have had excellent service from them since having an IVA set up. One minor issue though is that communication is rather limited and sometimes they do not return calls which means any...
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Freeman Jones Limited
Financial Wellness Group
13 years ago
Thank you for taking the time to provide feedback. I’m pleased to hear that you’re happy with the you’ve received since setting up your IVA.
I am concerned to read your comments surrounding communication. Being able to discuss your IVA with your provider is of utmost importance and we apologise for any short coming on our part. As an alternative options, for contacting Freeman Jones, you can reach us via email on contactus@freemanjones.com. We’ll ensure all emails are responded to and passed onto your Relationship Manager. I’ve also spoken to the team at Freeman Jones and re-iterated the importance of returning all messages within a reasonable timeframe.
Thank you
Steven Hewitt
Freeman Jones
