All staff are knowledgable and nice. They don't judge my circumstances
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Feefo 인증됨
12 years ago
Took away an awful stress ......
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Feefo 인증됨
12 years ago
Have found everyone I have spoken with to be very knowledgeable and helpful.
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Feefo 인증됨
12 years ago
When I first got in touch with Gregory Pennington they were very helpful. But I…
When I first got in touch with Gregory Pennington they were very helpful. But I have been having problems with them. I sent an email back in July/August to do with one of my debts. It has taken them...
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Gregory Pennington Limited
Financial Wellness Group
12 years ago
Thank you or your feedback and for bringing this to our attention.
I believe my colleague has now been in touch with you and we will contact you again once we have the information we need from Brighthouse.
Thank you
Sarah Jolly
Gregory Pennington
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Feefo 인증됨
12 years ago
The piece of mind that someone is around to help with with my finances is…
The piece of mind that someone is around to help with with my finances is now so valuable in my life . Thankyou team x
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12 years ago
I cant thank the team enough ,I felt alone and drowning in debt .Every waking moment was filled with dread of the next batch of letters that the post man would bring . Now I have a stress free life , the debts are still there but they are being managed . I had a very difficult time this year with my father in law passing away suddenly which destroyed my husband , I couldnt tell him, about our financial difficulties as he was out of work since being made redundant,and his father passing away . I had to be the strong one, but the debts were getting out of hand . Now with the help of all the team at GP .I manage my life better . Their compassion and understanding has been second to none .. Thankyou tem and " merry Christmas "xxxx
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Feefo 인증됨
12 years ago
Great easy to speak to an agent if your debt manager isn't available at the…
Great easy to speak to an agent if your debt manager isn't available at the time. My debt manager has contacted me by phone everytime I've called the office to speak to him. Which is great and makes...
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Feefo 인증됨
12 years ago
Very good service, excellent company
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Feefo 인증됨
12 years ago
Really pleasant to deal with, good customer service and very knowledgeable
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Feefo 인증됨
12 years ago
they are ok
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Feefo 인증됨
12 years ago
My initial contact was good. Once I was passed to the ralationship managers my experience…
My initial contact was good. Once I was passed to the ralationship managers my experience has been a nightmare. Trying to call for 2 weeks always on hold for well over an hour. Now when I need to...
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Freeman Jones Limited
Financial Wellness Group
12 years ago
Thank you for your feedback.
I am sorry you haven’t been able to get through to us, we do understand how important it is for our customers to be able to speak to us. We are currently experiencing and higher than usual call volumes and we are working hard to keep these wait time to a minimum – but we do appreciate that this not the standard of service that you, or we, expect.
I’ve arranged for the team to give you a call and provide you with details of the various ways you can contact us and to see if we can help.
Thank you,
Sarah Jolly
Freeman Jones
