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Hi, Thank you for your feedback. We've looked into your return enquiry and can see that we responded on 1 July requesting some photos of the carton to help us assess the return. It appears our email may not have reached you or may have been filtered into your junk/spam folder. We apologise for any frustration this may have caused. A member of our team will be following up with you directly to ensure we can assist with your return request and work towards a resolution as quickly as possible. Thank you for bringing this to our attention, and we look forward to hearing from you. We're also very pleased to hear that your ordering experience went well.