The service was good and prompt. However it was not only delivered to the wrong house it was delivered to the wrong house in the wrong street to someone with dementia which made it difficult to...
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James
Exclusive Memorabilia
8 years ago
We are very sorry to hear that you had a bad experience with DHL. We will be investigating this further with DHL. Please accept our sincere apologies for any inconvenience caused.
I want to give 5 stars and when I eventually receive my purchase I am sure I will. Unfortunately the parcel was entrusted to DHL. The laughing stock of delivery companies. Despatched on the 2nd I am...
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James
Exclusive Memorabilia
8 years ago
Hi Gordon,
Please accept our sincere apologies for the delay with your order. I have just tracked your order and it looks like DHL attempted to deliver this morning at 08:01. I have spoken to a DHL representative and I understand that they are going to deliver on Monday 9th April. We will monitor your shipment from our end, to ensure that it is delivered to you. We are very sorry for any inconvenience this delay may have caused.
TC
Trusted Customer
8 years ago
As I said, I am sure I will give you 5 stars when I receive my order. We always have trouble with delivery here and it's usually DHL. I don't know who's door they were knocking on at 08.01 but it certainly wasn't mine. Fingers crossed for Monday.
TC
Trusted Customer
8 years ago
Purchase arrived yesterday. Absolutely thrilled with it. First class packaging. I found Exclusive Memorabilia easy to deal with and very efficient. As soon as they knew I had trouble with the courier they sorted it straight away. Would definitely recommend and I will certainly use them again. Fully deserve 5 stars.
