Misleading me on the interest rate of the loan. Very deceptive sale strategy. I called to payout the loan today, was told to call back on Tuesday when the next payment is due.
Symone
easyfinancial
1 year ago
Thank you for sharing your feedback. We sincerely apologize for any inconvenience you may have experienced.
At easyfinancial, transparency is a core value. We ensure all our customers are fully informed about interest rates, which are clearly outlined in the loan agreement provided at the time of signing.
Regarding your concerns about the payout process, please note that loan payment gets in transit three business days prior to the scheduled payment date. On the day you contacted us to pay out your loan, your payment was already in transit. To help prevent overpayment, our representative advised you to wait until the payment had cleared before proceeding with the payout.
We regret any inconvenience this may have caused. Your feedback is very important to us, and we are always working to improve our service and ensure customer satisfaction
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
1 year ago
Fast,friendly,and efgicent. Sara ess awsome
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
1 year ago
Amazing service
0
공유
MS
Marie Sheppard
Feefo 인증됨
HAMPDEN, NL
1 year ago
easyfinancial에 대한 Marie Sheppard의 의견:
PRETTY SMOOTH AND EASY
BEN AT EASYFINANCIAL IN CORNERBROOK MADE MY EXPERIENCE VERY EASY AND SMOOTH. BEN IS A VERY KIND, PERSONABLE MAN. HE MADE MY EXPERIENCE VERY EASY. HE IS FRIENDLY, CARING, HONEST AND VERY HELPFUL....
자세히 읽기
0
공유
DM
Dorothy Martell
Feefo 인증됨
Calgary
1 year ago
easyfinancial에 대한 Dorothy Martell의 의견:
Very user friendly
Quick and easy with a knowledgeable financial loan personal.
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
1 year ago
Not very communicative.
Symone
easyfinancial
1 year ago
Thank you for sharing your feedback. It has been noted that there was limited communication during the application process. The team values the opportunity to address any concerns related to the loan experience.
easyfinancial acknowledges that this situation may have caused some inconvenience and regrets any miscommunication that occurred during the loan funding process. Ensuring that customers clearly understand their financial products remains a top priority.
Thank you for your understanding.
For further questions or additional assistance, customers are encouraged to contact easyfinancial at 1-888-502-3279, where a customer service representative will be happy to assist.
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
1 year ago
NA
The person I dealt with was excellent but!! I have NEVER had a loan of any kind ( except a mortgage ) when I saw that to borrow $15,000 I would pay back over $40,000 I could not believe my eyes! ...
자세히 읽기
0
공유
신뢰할 수 있는 고객
Feefo 인증됨
1 year ago
It was fairly easy but it seemed to take forever to get the forms filled out. They were always coming back and asking for more money