Moved into my new home and personalised all my towels with our home name. They are beautiful. What a fantastic service. Quality of towels amazing. Thank you!
Item not sent when advised, didnt arrive on time, website asks for delivery instructions but courier does not leave it without signature. took a few emails to obtain my purchase. would have been...
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Towels R Us
Duncan Stewart
14 years ago
Thanks for the feedback and delighted you like the robe.
We did actually send the robe out on the 23rd of July, 4 days after the order was placed. Embroidered items do take a bit longer than plain items and we did out best to get it to you in good time. We do ask for a signature on expensive items as this means we can claim from the courier company should it goes missing. If we leave the robe without a signature
then the courier company won`t compensate us and the customer will also want a replacement, meaning towelsrus are left to foot the bill, even though we have sent the goods out as requested.
I do hope that the delivery issue won`t prevent you buying from us again.
Kind Regards
fraser
towelsrus.co.uk
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구매일: 18/07/2012
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Feefo 인증됨
14 years ago
Excellent Service
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구매일: 16/07/2012
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Feefo 인증됨
14 years ago
Excellent communication, very fast delivery. Thank you
