I ordered a track and the delivery came with the track and Instalación details, but the brackets aren’t compatible with the track. I have a very disappointed customer. I have contacted the customer...
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Joe
DotcomBlinds
4 years ago
Hi Jose, thank you for your review. Unfortunately, your order was sent out with incorrect top fix brackets. This was human error and we're very sorry that this error got through. However you got in touch with us on Friday, and we confirmed on the chat that we were going to get new brackets sent out to you. These were dispatched on the Friday and they're due for delivery today, which is Monday. This is the very next working day and I'm afraid we're not able to get any delivery any quicker than this.
I'm sorry for the error in the first place, however please appreciate that we cannot utilise the courier network any quicker.
구매일: 05/06/2022
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AO
Adetutu Idris-Olayinka
Feefo 인증됨
4 years ago
DotcomBlinds에 대한 Adetutu Idris-Olayinka의 의견:
The order was delivered quickly
Joe
DotcomBlinds
4 years ago
Thank you so much for your review. I'm so pleased to hear you liked the service!
A few teething problems with the first order as supply issues delayed them by quite a bit but the customer service team were very professional and it was fixed, it was resolved eventually and I was...
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Joe
DotcomBlinds
4 years ago
Thank you so much for your review and kind words. I'm sorry for the issue with your first order but I'm glad to hear you found our service to be helpful.
Buying blinds shouldn’t be a struggle, yet some websites make it far more complicated than it needs to be. After seeing the array of complicated and confusing processes and explanations from other companies selling similar items online, it was decided that DotcomBlinds would become the blind company of the people. Good, simple and easy-to-understand advice from an honest and friendly company. Welcome to DotcomBlinds.com.
Buying blinds shouldn’t be a struggle, yet some websites make it far more complicated than it needs to be. After seeing the array of complicated and confusing processes and explanations from other companies selling similar items online, it was decided that DotcomBlinds would become the blind company of the people. Good, simple and easy-to-understand advice from an honest and friendly company. Welcome to DotcomBlinds.com.