Claimed the far left of the 'fuel bar' indicated the fuel level, not the middle. They only mentioned this specific stipulation when returning the vehicle. (When the vehicle was taken out the fuel...
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Andrew Elkin
Day's Rental
3 years ago
Good Morning,
Firstly I'm sorry your experience with us did not live up to your expectations. When we receive reviews such as yours we will always seek to establish what went wrong and how we can change to improve processes.
I have spoken with the person who served you on the day and he advised you acknowledged the vehicle needed to be refuelled on its return, which we said we could do, or you could. You elected to refuel it yourself, afterwards advising it was 14 litres, which would be approximately £25.00.
I'm sure you will appreciate it is the customers responsibility to return the vehicle with the same amount of fuel as when it was received.
Kind Regards
Andrew Elkin
General Manager
Day's Rental
I booked a van online to move home, the online service failed even though I had a booking reference there was no van available when I turned up. Luckily the weather was horrendous and the guys at...
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Marnie
Day's Rental
3 years ago
Thank you for your review, the Treforest branch will be happy to hear this. With regards to the online booking form, after further investigation the issue you experienced has now been resolved should you need to book again in future. Many Thanks
The vehicle was great. The branch staff at Gorseinnon Van hire were hreat. But when I phoned up to book I was told to turn up on the day and the vehicle would be ready for me. They told me nothing...
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Andrew Elkin
Day's Rental
3 years ago
Always great to hear the vehicle and our people were great, though still a shame when things don't go quite right. We had recorded your surname incorrectly, so please accept our apologies. We hope this won't deter you from coming back in the future. Have a great Christmas!
Regards
Andy Elkin
General Manager
Day's Rental specialise in the hire of cars, vans, tippers, minibuses and motorhomes, providing thousands of vehicles for hire across multiple UK locations. With flexible hire periods, you can choose to run your hire vehicle for just 1 day or up to 36 months.
Day's Rental specialise in the hire of cars, vans, tippers, minibuses and motorhomes, providing thousands of vehicles for hire across multiple UK locations. With flexible hire periods, you can choose to run your hire vehicle for just 1 day or up to 36 months.