Not happy at receiving damaged items and it doesn't look like you offer a free returns service...I would also add that there didn't appear to be enough protective packaging surrounding the items in...
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Culture Vulture Direct
Culture Vulture
14 years ago
Thank you for your comments. If an item is damaged or faulty on receipt of the return we will refund the postage cost you paid to send the item back. I have raised the packing issue with our Warehouse Manager who will look into this matter, and we will send a replacement on when the goods are returned.
Kind Regards
Andrew
Customer Services
Thank you for sorting out the damaged goods problem quickly & efficiently. Replacement goods arrived unscathed!
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구매일: 25/09/2011
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Feefo 인증됨
14 years ago
Speedy delivery which is good and the use of the website was very good
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Culture Vulture Direct
Culture Vulture
14 years ago
Thank you for your comments. As a gesture of goodwill we offer our customers a free gift. We do understand that this may not be to everyone's taste, and are sorry you found this unsuitable.
Kind Regards
Andrew
Customer Services
Overall good but I was very dissapointed that when I called for some information it was wrong! I called to find out if the necklace was boxed as it was for a gift - I was told it was but it arrived...
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Culture Vulture Direct
Culture Vulture
14 years ago
Thank you for your email. I am sorry to hear that the necklace did not arrive in a presentation box. This should have arrived in a box and I have notified our Warehouse Manager to investigate further. I am also sad that you feel the necklace is not suitable and I can confirm we received the return today and your refund has been processed.
Kind Regards
Andrew
Customer Services
Our mission is to bring you inspiring ideas for your home and lifestyle made by the very best of artisans from across the globe. Working with many smaller manufacturers we seek out authentic products, flavours and fragrances, bringing home and sharing stories from near and far with a unique mix of home accents, furniture, clothes and gifts.
Our mission is to bring you inspiring ideas for your home and lifestyle made by the very best of artisans from across the globe. Working with many smaller manufacturers we seek out authentic products, flavours and fragrances, bringing home and sharing stories from near and far with a unique mix of home accents, furniture, clothes and gifts.