Culture Vulture 리뷰

We appreciate you taking the time to write to us with your feedback. I am very sorry to hear that you feel the necklace was of poor quality and had a tinny feel. We stand by the quality of all our products and would of course not expect you to keep an item you aren't completely happy with. If you do wish to return it back to us we would be more than happy to offer you either a full refund or an exchange for something more suitable. We thank you for your comments in the meantime and I hope this incident does not put you off shopping with us in future. Best Wishes John Customer Services

Good Afternoon, Thank you for your feedback. I am very sorry to hear the item was received damaged. We can confirm we have received your return and the replacement was despatched on the 04/10/11 and will arrive shortly. I will contact you privately regarding the postage and packaging query. Kind Regards Andrew Customer Services

Thank you for your feedback. I am really pleased to hear that the delivery was so quick on your order, it's great when one of our customers lets us know what we're doing right. It is so disappointing though to hear that the item you received has arrived damaged. This is certainly not something you should expect from Culture Vulture as we stand firmly by our products and our service. Having checked your account I can see that your return was received earlier this morning and we sent out a replacement shortly afterwards. This replacement should be with you within the next 5 - 7 days. I trust this replacement will arrive in good condition as it has been inspected carefully by our returns team before it was sent. It it very disappointing to us that your experience on this occasion has not been a particularly good one. We hope you will give us the opportunity to put this right in the future and offer you the sort of service and quality you should come to expect from us. Many thanks for letting us know your views. Best Wishes John Customer Services

We really appreciate you taking the time to contact us with your feedback. First of all I would like to thank you for your kind comments on our customer service telephone line. It's always wonderful when we receive good feedback especially on areas so important to us. I am sorry that it was not clear from our website description that the suitcases do indeed come plain. They are designed plain so that our customers may add their own decoupage design to bring a unique feel to the item. I will certainly pass on your comments to the relevant department for further consideration. We would like to thank you for letting us know your views on this and I hope this incident does not put you off ordering from us in future. With kindest regards John Customer Services