What can I say. The box arrived, it had the right products in it. They are Xmas gifts so not been given yet. Rather a large box for the product - you may want to reduce your packaging costs.
I had a 10% discount voucher which was not applied to a £75 order. I emailed customer services to ask them to correct this but they didn't bother even to acknowledge the email. Although I am pleased...
자세히 읽기
Culture Vulture Direct
Culture Vulture
14 years ago
Thank you very much for taking the time to complete our feedback request. I am really sorry to hear that your initial e-mail has not been responded to. Having checked on our system I regret we do not appear to have received this and would advise you to double check the address you have sent it to. Our correct e-mail address is service@culturevulturedirect.co.uk.
In the meantime I can see that you should have had a discount of £7.60 on your order. I have today raised this as a refund to your payment card and this should clear within the next 3 - 5 working days. I hope this has now gone someway to resolving the issue for you but if you have any further queries please do not hesitate to contact us.
Many thanks for your comments and feedback.
John
Customer Services
구매일: 02/11/2011
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Feefo 인증됨
14 years ago
rating is for speed of delivery
제품 리뷰
Culture Vulture Direct
Culture Vulture
14 years ago
Thank you for your comments. I am very sorry to hear that you have received these items damaged. I have raised this issue with our Warehouse Manager to look into the matter further. Please return the items to us, obtaining your free proof of postage to cover against any losses. We can then refund your returns postage as the items are damaged, and send you replacements.
Please accept our sincere apologies for any disappointment this has caused.
Kind Regards
Andrew
Customer Services
Culture Vulture Direct
Culture Vulture
14 years ago
Thank you for your comments. I am very sorry to hear that you have received these items damaged. I have raised this issue with our Warehouse Manager to look into the matter further. Please return the items to us, obtaining your free proof of postage to cover against any losses. We can then refund your returns postage as the items are damaged, and send you replacements.
Please accept our sincere apologies for any disappointment this has caused.
Kind Regards
Andrew
Customer Services
Our mission is to bring you inspiring ideas for your home and lifestyle made by the very best of artisans from across the globe. Working with many smaller manufacturers we seek out authentic products, flavours and fragrances, bringing home and sharing stories from near and far with a unique mix of home accents, furniture, clothes and gifts.
Our mission is to bring you inspiring ideas for your home and lifestyle made by the very best of artisans from across the globe. Working with many smaller manufacturers we seek out authentic products, flavours and fragrances, bringing home and sharing stories from near and far with a unique mix of home accents, furniture, clothes and gifts.