Once Culture Vulture heard via my feedback that my Folk Art Santa didn't swing as intended they told me to send it back for a replacment and also said that they had notified their quality control team to make sure all their other Santa's worked properly. Excellent service, thanks very much.
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Culture Vulture Direct
Culture Vulture
14 years ago
Thank you for providing your views on our products and services. This item should have a swinging motion, and it seems that there may be a small fault. Please return the item to us and we can issue a replacement Folk Art Santa to you. I have also raised your comments to our Quality Control Team to inspect all of our current stock. This will help prevent any similar occurrences in the future. I am happy to hear that your overall impression is positive, and hope you continue to order with Culture Vulture Direct.
Kind Regards
Andrew
Customer Services
구매일: 04/11/2011
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Feefo 인증됨
14 years ago
I will hope to hear back shortly however as my order was damaged
제품 리뷰
Culture Vulture Direct
Culture Vulture
14 years ago
Thank you for your comments. I am very sorry to hear that the Nordic Star Light is damaged and we would not expect you to keep the item. Please return this to us for an inspection and we can then issue you with a replacement item. Your returns postage cost will be refunded as there is a fault with the item.
Please accept our apologies for any disappointment this has caused.
Kind Regards
Andrew
Customer Services
구매일: 05/11/2011
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Feefo 인증됨
14 years ago
Excellent
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구매일: 05/11/2011
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Feefo 인증됨
14 years ago
Very good
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구매일: 05/11/2011
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Feefo 인증됨
14 years ago
I would be very happy to order from culture vulture again
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구매일: 06/11/2011
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Feefo 인증됨
14 years ago
so far so good, this was my first experience of your company. Everything ran smoothly.
so far delivery was prompt but I have returned fish shell dishes so remains to be seen how prompt refund is
제품 리뷰
Culture Vulture Direct
Culture Vulture
14 years ago
Thank you for your comments. We do give the measurements of the Shell Dish in the catalogue to give an indication of the size. You feedback has been forwarded onto our Head Office for further consideration. I can confirm after looking into your account you were refunded for the item on the 15/11/11.
Kind Regards
Andrew
Customer Services
Our mission is to bring you inspiring ideas for your home and lifestyle made by the very best of artisans from across the globe. Working with many smaller manufacturers we seek out authentic products, flavours and fragrances, bringing home and sharing stories from near and far with a unique mix of home accents, furniture, clothes and gifts.
Our mission is to bring you inspiring ideas for your home and lifestyle made by the very best of artisans from across the globe. Working with many smaller manufacturers we seek out authentic products, flavours and fragrances, bringing home and sharing stories from near and far with a unique mix of home accents, furniture, clothes and gifts.