I would love to make a comment............except my order placed on 13th Nov, has not arrived yet!! Also it stated on this email the book and 1 other item when I sencerely hope it's 2 other items!!
Culture Vulture Direct
Culture Vulture
14 years ago
Thank you for taking time to provide us feedback on our products and services.
I understand that you have spoke with a member of our Customer Services Team and it appears you parcel has been lost in transit by the Post Office.
I am happy to confim that we have sent out a full replacement order to you on 5th Dec on express delivery and this should be with you shortly.
Please accept my sincere apologies for any inconvenience this delay may have caused and if I can be of any further assistance please do not hesitate to contact me.
Kind regards
Andrew
Customer Services
My first order was not delivered - 2 phone calls later I was informed it had gone missing & would be replaced. At the time I stated I would prefer a refund but was persuaded by the customer advisor...
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Culture Vulture Direct
Culture Vulture
14 years ago
Thank you for taking time to provide us with feedback.
Firstly please accept my sincere apologies for the level of service you have received, this is not to our usual high standards.
The item missing from your order remains out of stock and is not due in for some time, therefore I have refunded your credit card for this item and, as a goodwill gesture, for the postage / packaging of your entire order.
Again please accept my apologies and thank you for shopping with Culture Vulture.
Andrew
Customer Services
Received fairly promptly. Website easy to navigate.
Regarding reviews - would be better if reviews were for the item only & didn't include ones just about the company.
Wasn't notified of scarf being out of stock until record book (free gift) was delivered
Culture Vulture Direct
Culture Vulture
14 years ago
Dear Mr Griffith Thank you for your comments, please accept my apologies that you were not notified the scarf was out of stock, you should have been advised of this when you placed your order on our web site.
I have refunded the postage charges that you incurred and apologise again for any inconvenience caused.
Kind regards
Andrew
Customer Services
Our mission is to bring you inspiring ideas for your home and lifestyle made by the very best of artisans from across the globe. Working with many smaller manufacturers we seek out authentic products, flavours and fragrances, bringing home and sharing stories from near and far with a unique mix of home accents, furniture, clothes and gifts.
Our mission is to bring you inspiring ideas for your home and lifestyle made by the very best of artisans from across the globe. Working with many smaller manufacturers we seek out authentic products, flavours and fragrances, bringing home and sharing stories from near and far with a unique mix of home accents, furniture, clothes and gifts.