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Crystal Travel 리뷰 | https://www.feefo.com/reviews/crystal-travel에 대한 고객 서비스 리뷰 | Feefo

모두 9,746개의 리뷰 보기

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Feefo 인증됨

11 years ago

Found Crystal via Travelsupermarket comparison site. Very good deal. Easy process. Crystal confirmed and issued…

Found Crystal via Travelsupermarket comparison site. Very good deal. Easy process. Crystal confirmed and issued a ticket within 48hrs.

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Feefo 인증됨

11 years ago

The worst company to book with, they never respond via phone or email. No one…

The worst company to book with, they never respond via phone or email. No one listens to your needs, or takes your health or concerns into consideration. I will never book with them again. And I will...

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Crystal Travel

11 years ago

First of all, I sincerely apologize if you have faced any inconvenience due to our customer services. We deeply value your relationship with Crystal Travel and are committed to providing you with the highest level of service because our customers deserve the very best. We try harder to improve our services and customer care. I am thankful for your feedback and we shall try our best to improve our services in future also. Please refer to your telephonic conversation with one of our colleagues. You have booked a flight with Ukraine and Austrian Airlines for your trip to Dubai. This is to inform you that Ukraine International flight is taking stop-over at Ukraine and this airport is more than 200 kms away from the same airport where MH airlines incident that had happened. Therefore, airline is not providing us refund for the cancellation of flight. Refund is not in our hands, and we like to provide you the full refund if we will get it from the airlines. As per Pegasus Airlines, the flight is operating without any interruption. If you have any further questions or comments regarding this matter, please feel free to discuss it with us. Rex Williams

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Feefo 인증됨

11 years ago

Excellent service - would not hesitate in recommending

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Feefo 인증됨

11 years ago

Communication poor, boarding cards not sent immediately by email till the next day

Crystal Travel

11 years ago

We sincerely apologize for the inconvenience caused to you due to poor communication. We try harder to improve our services and customer care. Therefore, we need customer’s feedback. I am thankful for your feedback and we shall try our best to improve our services. Regarding boarding cards, I would like to inform you that you can get your boarding pass while doing online check on the website of airlines. Crystal Travel is unable to get boarding passes as it contains bar-code and because you have to update advance passenger information (API) on the website to get boarding pass. API is mandatory as per airline because you are travelling via US. We deeply value your relationship with Crystal Travel and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us. Rex Williams

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Feefo 인증됨

11 years ago