Good afternoon the service regards time etc was very good and fast service however since my analyser came back to me the vacuum pump is very very noisy I contacted the rep via the only number I have...
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Peter Townsley
Anton
4 years ago
Thank you for your review. I am sorry to hear that your pump is very noisy. Please call our Tech Support Team on 01235 557780 (option 3) (Mon-Fri 8:30am to 5pm), who will be able to help you with this. Regards Peter
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ST
Steve
Feefo 인증됨
Cornwall
4 years ago
Anton에 대한 Steve의 의견:
Let down by dpd
Great service by crowcon on servicing analyser but they were really let down by the courier they used - dpd,didn't pick up it up from collection shop for 4 DAYS so I was without it for 10 days,had to...
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Peter Townsley
Anton
4 years ago
Hi Steve, thank you for your review. Please accept our apologies for the delay with the DPD Drop at Shop service, this was an administration error at the shop and we have spoken to DPD to rectify it for the future. Regards, Peter
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신뢰할 수 있는 고객
Feefo 인증됨
4 years ago
They need to check on their delivery company!
Only a delivery problem by their nominated transport which they were able to rectify once the problem had been identified.
Lynsey
Anton
4 years ago
Thank you for your feedback! We are continuously reviewing our delivery options so will take your feedback on board!
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신뢰할 수 있는 고객
Feefo 인증됨
4 years ago
Excellent service. So much easier. Very streamlined service
Excellent online process. Responded straight away at every stage and got my analyser back so quick within a day.
Lynsey
Anton
4 years ago
Thank you for your great review!
We're so pleased that you were happy with the online process and that you got your analyser back quickly!
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신뢰할 수 있는 고객
Feefo 인증됨
4 years ago
Reply to your emails. Invoiced twice no reply to three emails.
Peter Townsley
Anton
4 years ago
Thank you for your review. I am sorry to hear that we have not responded to your email regarding your invoice. If you could forward your email to fga@crowcon.com, I will have a look into this to resolve for you. Regards Peter
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신뢰할 수 있는 고객
Feefo 인증됨
4 years ago
Gas analyser services. It has been sorted out in the right time. Send back to me on time
Lynsey
Anton
4 years ago
Thank you so much for your great feedback.
신뢰할 수 있는 고객
4 years ago
My quarry sorted out in the right time
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신뢰할 수 있는 고객
Feefo 인증됨
4 years ago
All received in good time & very easy to deal with
Lynsey
Anton
4 years ago
Thank you for your great review. We're glad you had a great experience with us.
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KW
Kevin Watterson
Feefo 인증됨
4 years ago
Anton에 대한 Kevin Watterson의 의견:
Absolutely fantastic service from order to delivery
A fantastic company to deal with, I purchased an Anton analyser 18 years ago, and it's worked for all that time with no problems, and so hence why I wanted to replace my now "service parts obselete"...
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Lynsey
Anton
4 years ago
Thank you so much Kevin for your very kind review. We're so glad that you had a great experience with us and continue to be a valued customer.
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BK
BRIAN KIRRANE
Feefo 인증됨
LUTON
4 years ago
Anton에 대한 BRIAN KIRRANE의 의견:
4 Stars for the fact that they returned the wrong machine to me. 5 STARS for the lady that I called and informed her of the mistake.
The lady name unknown, located my own machine and had it with me...
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Lynsey
Anton
4 years ago
Thank you so much for your positive review of the service you experienced with us. We're really sorry that the wrong machine was returned to you. We have taken your feedback on board and will be looking into our processes to ensure this doesn't happen again!
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DC
Don Cross
Feefo 인증됨
4 years ago
Anton에 대한 Don Cross의 의견:
Quick turnaround when calibration required, easy process
Lynsey
Anton
4 years ago
Thank you so much for your review! We're so pleased you found the process easy.
